Return to Sender

Tonight a woman sent her steak back insisting that she ordered a ribeye not the steak she was given. She was apologized to and her steak was replaced with a ribeye as quickly as possible.

As it was a recook I ran it to the table. When I got there I started to set the steak in front of her and her husband began to complain that he was finished and SHE turns to me and says this IS going to be comped. Right?

I immediately had flashbacks to 1987 working in Atlanta when guests would tell us to get a comp form as they weren’t paying. So I looked at the woman and said OF COURSE NOT. She looked shocked. And I said okay and walked a way with her steak still in my hand. The server was convinced the whole thing was a scam and that she never preferred a ribeye in the first place.

Meanwhile: if you go to Macy’s and get pants and they don’t fit you take them back. But you don’t get them for free.

Happy Birthday to Me!!!

I started a new job in late June.  This happened about four days after I started. 

Around 9:30 tonight I was sitting at the chef’s table chatting with the chef when a chocolate soufflé was put in front of me. At the same time a server walked up with their end of night report. She asked what the occasion for the dessert was and the chef said ,”oh it’s his birthday”. She immediately announced that it was my birthday and begins to sing. 2 seconds later everyone in the bar and all the staff is singing happy birthday to me. While the chef laughed and laughed and laughed. I’m still not sure the staff knows it was NOT my birthday. It was delicious by the way!