Tonight a woman sent her steak back insisting that she ordered a ribeye not the steak she was given. She was apologized to and her steak was replaced with a ribeye as quickly as possible.
As it was a recook I ran it to the table. When I got there I started to set the steak in front of her and her husband began to complain that he was finished and SHE turns to me and says this IS going to be comped. Right?
I immediately had flashbacks to 1987 working in Atlanta when guests would tell us to get a comp form as they weren’t paying. So I looked at the woman and said OF COURSE NOT. She looked shocked. And I said okay and walked a way with her steak still in my hand. The server was convinced the whole thing was a scam and that she never preferred a ribeye in the first place.
Meanwhile: if you go to Macy’s and get pants and they don’t fit you take them back. But you don’t get them for free.