American as apple pie!

Tonight was summer time busy. The last big hurrah as we begin the descent into fall and winter.

You know it was summer time busy because several people were summertime difficult. Nothing horrible, just a little outside the norm.

I had tonight’s post in my head until a server walked up to me at 10:00 for a comp.

I asked why we were comping this piece of apple pie and she proceeded to explain.

Table 21 finished their meal and was offered dessert. She recited the menu and then gave them a few minutes to think about it.

They ordered. A cup of strawberry ice cream, apple pie, chocolate cake.

When the desserts were delivered a gentleman at the table said, oh we’re just kidding about the apple pie.” She asked for clarification and he repeated. He was just kidding about the apple pie.

When she started to ask how she’d have known he was kidding, he interrupted and said:

Don’t argue with me little girl!

She removed the apple pie.

She was beyond angry.

I don’t blame her.

I comped the pie. And then explained to her that should anyone ever speak to her like that again to get me involved.

First, I would NOT have comped the pie. You order. You pay.

Second I would have let him know that speaking to my staff like that would not be tolerated.

Seriously. Who says that to anyone? Especially a stranger.

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