Our restaurant opens Wednesday thru Sunday at 5:00 pm. This has been the case since the owner opened for business three years ago.

This means that we will always unlock our doors by 5:00 pm. Only once since I’ve started has it been after 5:00 and that was last November. Our opening the doors before 5:00 is dependent on business and how quickly everyone can be ready.

As we are operating with less staff because we are less busy than December, it takes us longer to be ready. Most days, currently, our doors open right at 5:00, because we are finally ready at 5:00.

This is a long introduction to a post about survey we got this week complaining about the “host” who made people wait outside in the cold last weekend.

It’s because:

We weren’t ready open.

I wasn’t being mean.

I also had no way of knowing that they’d walked to the restaurant.

We can’t be expected to open early. We can’t be expected to let you in.

Once you enter the building we are open. Someone has to greet you. Instruct you as to what’s going on. Entertain you till it’s time to seat you.

I also can’t give instructions across the restaurant once you’ve entered. I can’t leave the host stand to make sure we are ready.

And I’d bet my next five paychecks that you’d be annoyed that you couldn’t just be sat since you were there.

Would you do the same thing at the mall?

Would you do the same at the grocery store.

PS. We are all doing the best we can. Please stop beating up on us.