We were busy tonight. Lots of people rescheduled from Saturday. People wanting to get out before they are snowed in. We were all jumping tonight.

The bar was especially busy. Almost two complete turns.

Around 6:45 we sat a 7:00 reservation at the bar.

The couple was seated with two other couples on either side of them.

Almost immediately the female member of the party approaches me asking to be moved where it is less crowded. I explain that I can’t move them because we are full with reservations.

She becomes upset insisting that because she made her reservation way in advance we should do something.

I’m not sure what she means by way in advance.

I explain that the place they want to move to has reservations.

She asks about the empty chairs on the other side of the bar.

There are eight chairs empty. I explain they will only be empty about twenty minutes.

She insists she be allowed to move.

Especially because she made her reservation way in advance.

I once again explain that she can’t move.

She goes back to her seat.

They eat. They pay. They leave.

I’m at the door when they leave.

The wife completely ignores me.

The husband grunts at me.

Fast forward to hours and they have left a survey with no comments scoring us a 43 out of 100.

The part I don’t understand is that if I’d moved them they would have been seated next to other people for their entire visit.

I left them where they were scheduled to be seated and the guests on both sides of them were gone in 30 minutes.

PS. By way in advance she meant less than 24 hours before their scheduled reservation.