Tonight a man called and said:

I just got a call confirming my reservation for tomorrow night.

So I’m calling to confirm my reservation.

Uh. Okay.

I wanted to say, yes. The text confirmed your reservation. No need to call as well.

Also had a woman show up and said she had a reservation for Jane Smith.

I don’t have it.

She shows me her confirmation text.

I look up her reservation with her phone number.

She had cancelled her reservation at 4:15.

She insisted that she had not.

Luckily it was at 5:00 and I could squeeze her in.