Around 7:00 I’m standing in my office door when a man enters the lobby.

I ask him how his dinner was.

He’s says it was okay.

I step into the lobby and say just okay?

He says, I don’t mean to complain but it wasn’t very good. Neither of our steaks were cooked well. Mine was over cooked

I interrupt to ask if he sent it back.

He did not.

He continues. His wife’s steak was so full of gristle, that she couldn’t eat it.

He continues saying this is his third time here and it’s never been good. The quality is less than stellar and sometimes barely edible.

He then says, he noticed a lot of people eating burgers at the bar and maybe we should just stick to burgers.

I kind of apologize.

He leaves.

90 seconds later he’s standing in my door wanting to know where we source our meat, because he used to be in the business and says we should definitely be ordering a better quality.

I thank him for his advice.

He leaves.

A few points.

Yes, people at the bar eat burgers. People at the bar also eat 175 dollar Wagyu tomahawk ribeyes so there’s that.

I speak to about 80% of the people who come in our restaurant. 99.999 of them love it.

When I ask how their dinners were:

Do you even need to ask?

We’ve never had a bad meal here.

This was the best steak I’ve ever had.

This place is amazing.

So.

For the same man to have had three bad experiences either means he has the worst luck ever or he’s never going to be happy.

I know what I think.