We got the following survey back today. He gave us a score of 70 with the following feedback.

……..

the steaks, food and service are always outstanding. I love the place and have recommended to many others. I have only one criticism. The management policy of a 2 hour meal, pushing customers to order their entrees quickly and refusal to seat customers at your bar for a quick drink even when reservations are not oversold detracts from the otherwise high quality of the experience. Its a rough edge to an otherwise outstanding experience.

………..

Yes.

Our reservation site asks that you limit your experience to 2 hours so that we may serve as many of our guests as possible.

Fun fact.

Not one server leads with this. Mentions this. Enforces this.

Only twice since I’ve worked here have I asked someone to get up.

Both times it was guests I’d sat after I explained that I could accommodate them, but I needed to table back by a certain time.

No one asks them day of to limit their stay. No one asks them to get up after 2 hours.

And they stayed more than 3 hours. So I know this was true.

As for the bar.

This group arrived fifteen minutes before their reservation. Their table was ready. I sat them.

Fifteen minutes is not enough time to sit at the bar. Get waited on. Enjoy your drink. Pay. And be ready to be seated in 15 minutes.

And I stand by my belief that if you need a drink that badly you seriously need a meeting far more than a drink.

As for not being reserved.

How do you know? A common misconception is that an empty chair means an available spot to sit. You have no idea what the reservations are. And not being over sold is different than being reserved?

On the night he was here the bar did 35 covers. So I’m pretty sure if there were empty chairs they weren’t empty for long.

PS. It wa 2 criticisms. Not 1.