We opened the doors at 5:00 last night.

I entered the lobby just as table 13 was being sat.

The host returns 45 seconds later and let’s me know the man is angry because it’s cold in the dining room.

I checked the thermostat and it was 68. Not cold. But the air was on. It gets warm in our dining room very quickly.

Three minutes later his server comes to me and says that he is angry at her because it’s cold in the dining room.

I go back to the thermostat and click it up one degree.

I approach the table and let him know that I’ve adjusted the temperature.

Here’s the thing though. Your comfort doesn’t supersede everyone else’s comfort. We adjust the temperature to be nice in the dining room.

For everyone.

I thought this was the end of the discussion.

Until we got this on a survey today.

My experience was not good at all. The ambiance was nice, but the food was just mediocre. My biggest complaint was it was freezing in the restaurant. I complained to the hostess, but she just ignored me. I then spoke to our server who did speak to the manager. He came by and said he’d make it less cold. This lasted maybe 10 minutes and then it became very cold again and stayed that way. I mentioned this to the manager when he came by, but he too ignored me. Basically, he was a total jerk. He walked by me several times and never once inquired as to how I was doing. I was not the only one freezing. Several other customers were complaining among themselves and were wearing sweaters and jackets. My wife and I had to keep out coats on during the entire meal. This is total BS and no way to treat customers . My bill was just short of $400. If it was me I would get rid of the manager immediately! I will never go back and will advise all my friends to do the same! I wanted this to be a fun evening, but instead it was horrible!

So.

Here’s the thing about people who write this shit.

At least tell the truth.

I spoke to the guy once. To tell him I’d adjusted the temp. I never spoke to him again. And more importantly he never spoke to me again.

Yes I walked by the table a bunch of times. As a manager it’s my job to walk through the dining room. It’s my job.

And no I didn’t ask him how he was. But he never indicated he needed my help.

And to call me a jerk.

Seriously.

As for being fired.

I shudder to think what it would be like to work for this man.

He played the victim.

And isn’t it inconvenient that the food was just mediocre. 99.9999% of the guests we serve love our food. Funny he is cold and just happens to hate the food.

I also love how he speaks for others in the dining room. I spoke to 70% of the guests last night. No one complained.

And the so called coat he kept on was a sports coat. It’s not like it was a parka. He’d have probably kept it on anyway.

And I spoke to his three friends on their way out. All three said they had a lovely evening.

Summer is coming.