I’d like to speak to the manager!!!

For the past ten months, 80% of the phone calls we’ve received have been fielded by me.

I either answer.

Or I return the call.

This isn’t a bad thing.

But there are people who thing I have to be involved to get what they want.

Tonight, I approach the host stand and Olivia, the host says, she’s had two calls asking for me specifically.

She has explained that I’m not available. Exactly as she has been instructed to do.

One of the calls is from a local business, a woman I know well.

This is important because 20 minutes later this woman is in our lobby calling me over.

She wants to introduce me to her friends.

Three people from Arkansas.

Very. Very. Very thick accents.

She has arrived with them.

They have a reservation for 2 people but have shown up with three people.

We are booked solid.

I turn the iPad toward me and find a solution.

Now they want to sit at the bar to have a drink first.

They are 60 minutes early for their reservation.

I figure that issue out.

They are seated.

And then they pull out their racist bullshit. Chatting about the Asian couple seated near them. Muslims.

Bullshit.

The bartender is losing her mind.

They also tell the bartender that I called them white trash.

Hmmm.

Those words are not in my vocabulary.

I’ve had those words used to describe be.

I don’t use them.

They just need to be human beings.

Not assholes.