Oh.

So.

Much.

To.

Write.

About.

Tonight!!!

First.

We have a company who sells their products nationally, who’s headquarters are near our our restaurant. Their staff eats at our restaurant regularly on business dinners.

They also used to frequent my old restaurant. They were known for bringing in ten to twelve for staff outings.

They are all super nice. Easy to wait on.

But.

They are often late. Like tonight.

They had a 5 top reservation. Two of them showed up 30 minutes early. Two others showed up 30 minutes after the scheduled reservation. One of them never showed at all.

The four people spent $400 dollars.

And here’s the reason for the post.

They tipped, to the penny, 15%. This is up from the 10% they used to tip.

My staff at the old restaurant hated waiting on them.

My current staff hates waiting on them.

My question to my valued readers is:

Do I just ignore it?

Do I add the gratuity as chef suggested when they are in?

Do I call their CEO and explain that it’s bad PR?

Do I send an email?

Do I not take their reservation?

It’s just annoying.

And before you say it. It doesn’t matter is it’s our worst server or our best. 15%.

Thoughts?