I’d like to speak to the manager!!!

I had a vague voicemail on the machine today.

I called them back.

It’s a woman who is asking questions about a reservation she had earlier in the week.

She doesn’t know the day.

She doesn’t know the time.

Her phone number doesn’t pull up any history.

She does finally say it’s because she was charged for cancelling a reservation. She insists it was cancelled. I explain that with more information I can’t tell her anything.

She says she’ll do some investigating and call back.

She does.

15 minutes later.

She explains that her concierge made the reservation and they cancelled them long before the deadline.

I explain that no in fact they didnot cancelled it.

And we didn’t know it was cancelled until the caller texted us a reply to our text asking if they were coming. Their text says they weren’t in town and needed to cancel. 20 minutes after it was scheduled.

She protests.

I say perhaps she should take this up with her concierge company.

But that she definitely did not cancel.