This is a story from a year ago. My first difficult guest at my new job. I posted this on Facebook a year ago.

Tonight a woman sent her steak back insisting that she ordered a ribeye not the steak she was given. She was apologized to and we got her a ribeye. As it was a recook I ran it to the table. When I got there I started to set it down and her husband began to complain that he was finished and SHE turns to me and says this IS going to be comped. Right? And I immediately had flashbacks to 1987 working in Atlanta when guests would tell us to get a comp form as they weren’t paying. So I looked at the woman and said of course it was not being comped. She looked shocked. And I said okay and walked a way with her steak still in my hand. The server was convinced the whole thing was a scam and that she never preferred a ribeye in the first place. Meanwhile: if you go to Macy’s and get pants and they don’t fit you take them back. But you don’t get them for free.