I’d like to speak to the manager!!!

I walked into the lobby behind a woman tonight.  She was walking out and I thanked her for coming in.

She turned and said, Oh I haven’t eaten yet. 

She then told me she had moved north of us but still belonged to the country club and so she comes down every so often.  Her friends have repeatedly told her to eat here.  So here she is.  She is about to sit down to eat by herself.

I get excited as I always do when someone is new.  I tell her to enjoy her meal and to check in with me before she leaves as I want to hear her feedback. 

And out the door she goes. 

I look up ten minutes later and she is back. 

She has decided she doesn’t want to eat outside after all.  The hosts tells her that she’ll be seated in just a few minutes.

I walk away.

A few minutes later the host comes to find me and says that the one had walked out of the restaurant angry.  Then came back, still angry and had asked for me saying, that I’d asked for feedback and she was going to give it to me.  UGH!!!

I get there and she says just that…then continues.

She is angry that the host told her that she’d have to wait 10 minutes to be seated. 

UKRAINE!

I stand there staring at her.

She continues.

She tells me all of the following.

She had arrived and wanted seats at the bar.  The host told her it was be just a minutes as someone was about to get up. 

The woman then says, well can I just get a table.  The host says, yes I can seat you in our gallery.  So the woman insists that she be shown to the gallery to approve of the table. 

They come back and the woman decides she might like to sit on the patio.

She goes out back and comes back about 6 or 7 minutes later and tells the host that it’s too hot and she’d like to be seated at the bar after all. 

The host tells her it will be about 10 or so minutes and the woman gets mad and goes back to the patio.

But alas, the table on the patio was sat after she went back inside.

She is inside now and is being told she’d have to wait 10 minutes and that’s outrageous. 

And this is where the problem starts.

The woman left and so the host sat someone else at the bar.   There is another opening but it’s going to be a few minutes.  The patio table was sat by me, with a walk in. 

The woman is outraged that we didn’t save a table for her.

She continues and continues.

I finally say, mam, I don’t understand the problem, 10 minutes isn’t so long to wait.  But I’ve already been here for 20 minutes. 

She keeps on, getting more and more worked up about how horribly she has been treated and how it’s completely unacceptable that she should be made to wait.

I repeat that 10 minutes isn’t a long time. 

She keeps going and finally says, I guess I’ll be seated now.

And I look at her, and say, uh.  You know what.  I think at this point everyone, including you would be happier if you ate elsewhere.  So I’m going to ask you to leave at this point. 

She was angry but left.

Here’s the thing.  She’d have never been asked to wait if she’d been willing to sit in any of the first three options she’d been given.