I’d like to speak to the manager!!!

Yesterday when I got to work I had twelve million phone calls. 

I got to the ones I could. 

There were about 20 I just didn’t get to. 

One of those was a call about a lost credit card. 

When I got home last night, one of the things I did was check messages on our social media accounts to make sure there was nothing I need to respond to. 

Seems the girl with the card and left her card on Monday, had reached out on Instagram on Monday night and Chef had told her to call me and leave a message and I’d get back to her.  She did leave a message, on Tuesday but since I didn’t call her back she’d left four more Instagram messages saying we were ignoring her. 

I call her back as I moved through my list today. 

And as soon as I said who I was and told her we had her card, she launched into her grievance. 

I listened for about a second and said, first you called on Tuesday, we are not open on Tuesday.  I had 87 calls when I got to work yesterday, I call them back in the order they are received, I did not get to yours. I’m calling now.  How would you like to proceed. 

She wants me to mail the card and I say no.  It’s a liability but also, I don’t have time to do all that.

She then wants to come in on Friday morning and I say no to that as no one will be in the building. 

I suggest Friday night and she says how about Saturday afternoon.  I explain that we won’t be open till 5:00 so that she can stop by any time after 5:00 that works for her. 

She again shares her displeasure. 

I wish I’d told her I’d mail it to her, then just cut it up and let her wait for something that was never going to come.