I’d like to speak to the manager!!!
Around 8:00 tonight a server comes to me to say that table G-8 would like to speak to a manager!!!
They are not pleased. Not pleased at all.
I get there, say hello and ask how I can help.
They begin.
They are not happy with the meal that they have been served.
They ordered our 32 oz Waguy tomahawk ribeye. They felt that they had been promised a meal for four and that it had not been delivered. They were expecting two pounds of steak and that was NOT what they go.
I’m not sure how to respond.
But I say, I’m sorry, but the steak is 32 oz, with the bone, I’m not sure how much the bone weighs but it is a fair amount of steak.
They insist that they were told it would be a 2 pound steak.
I say well it is 32 oz.
At which point the man says, well isn’t 32oz 2 pounds.
I say that it is, but I have to admit that in my head I was thinking that it was 36 oz. But I’m not wrong at all.
The wife says, that they were expecting a feast for 4 and that’s not what they got. They were expecting to take food home and they are not, which is surprising as she eats like a bird.
The husband continues, they were not only unhappy with the size but felt that it had too much fat content. He then points to a plate on the table with about 6 small pieces of fat they’ve cut from the steak.
I should point out that they finished the steak. Completely. Except for the small pieces of fat.
I look at the plate and think to myself, you need to grab a fork and eat that shit, it’s the best part.
Instead I say, well, it is a ribeye, and a ribeye has a fair amount of fat content to it. Also, it’s a Wagyu which multiplies the amount of fat content.
He interrupts me to say that he understands all that but it was way too fatty and the quality was not good.
At this point, I don’t know how I’m supposed to help him. He ate the whole steak.
I also know what’s coming and I’m going to say what I say every time.
He says, so I guess what I want to know at this point is how we are going to move forward?
Ahhh. Here it comes.
I say, I’m not sure what you are asking….
And he says, I want to know what you are going to do for me…
THERE IT IS!!!
I look at him and without a seconds thought, explain that I won’t be doing anything. You’ve eaten the steak. I’m sorry you weren’t happy with it, but we’ve served 100’s of these steaks, at least 10 tonight with no issue.
He looks at me like I’ve called his first born something horrible and says you can’t be serious.
I assure him I am.
He then tells me I’m clueless.
I’m not sure what this means, but I say, and I quote, “Sir, I have all the clues. I’m not sure what you want me to do, but I’m not discounting the steak”.
He then does the next best thing people do when they’ve spend money and don’t want to pay, he begins to tell me it’s not about the money. He has no problem spending money on something when there is quality involved.
I think to myself, sir, my response is not about money for us either.
The steak he bought is $165 with two sides. I have had this steak. It’s deliciousness on a board. It’s wonderful. We’ve served 100’s of these steaks without issue.
He changes his tactic at this point deciding it’s about the service instead of the steak.
He had to wait for the wine he wanted to enjoy with his steak. It didn’t arrive until after his steak. He had other complaints but I stopped listening.
I finally say, Sir, I’m not sure what you are expecting but I’m not discounting the check.
He says, fine bring me the check and I’ll pay it.
So I bring him the check, tell him to pay his server and leave.
He told his server that I was rude and mean. He wrote on his check that I was inappropriate.
He left his server $20 on a $215 check.
I waited at the front door for them to leave but they left through the back door. AFTER. Sitting at the table for another 30 minutes holding hands and laughing.
I don’t know what their game plan was, but we won’t comp things you’ve completely consumed. Never. It will NOT happen.
I'd Like to Speak to the Manager!!! 