I’d like to speak to the manager!!!

Tonight, a server comes to me and says that table #11 would like to see me.  She lets me know that they are visiting from Kentucky.  

Without a beat, I say to her, tell them I need to know which basketball team they root for, before I can come to the table.  

She comes back 15 minutes or so later, and says, they want to know if you are a part of BBN.  

She tells me that stands for Big Blue Nation.  

I laugh and say, I know what it means.  

I go by the table.

I say alright, who do you root for, because if it’s for the wrong team you are going to have to leave. McDonald’s out by the highway is open till 11:00.  

They confess they are Kentucky fans.  

We chat for few minutes. 

About Kentucky.  They are from Glasgow.  I probably knew where that was once.  

I tell them that a couple of weeks ago, I was seating a table and asked them if they were from here or away?

They said, they were from North Carolina.  I started to seat them and said, I have to know what basketball team you root for if you are from NC.  They say, they root for Carolina.  I say, good thing.  If you supported Duke, I don’t think I could let you eat here.

They laughed, and we chatted for a few minutes.

The table tonight, said oh my god.  It’s so crazy that was over 30 years ago, and we still fixate on it.  

A man at the table says, I also remember exactly where I was.  Kind of like when I watched OJ be chased.  

It’s true.  I was bartending at O’Charley’s on Nicholasville Road.  He who shall not be named, made the shot and in 90 seconds the bar was empty.  All of us trying to figure out what we’d just seen. 

I’m am gratefully pulled away by a server who needed a void.  

We catch up on the way out, and we chat more about the weather, how I got to Maine, etc.  

They were very nice.

However, the server showed me their credit card receipt.  They tipped her more than 20%.  

But they left $98.

She was curious what kept them from just leaving a $100.  

I told her to do a better job next time….

🙂

I’d like to speak to the manager!!!

Around 6:50, I answer the phone.

A woman says, hi, my name is Mary, I’m returning a call.

I say yes, how can I help you?

She says, yes, I’m calling you back?

I say yes, how can I help you?

She says, yes, you called me.

I say, if I left a message for you today, it’s because in the last 24 hours you left a message for a reservation.  How can I help you?

Oh.  Yes.  I called for a reservation.  

I ask her what day and time she is looking for…

She says, just a second, I’ll be right back.  I have to get my notes.  

She is gone for what seemed like four hours, but was a least more than 2 minutes, when four guests walk in for their 7:00 reservation.

I’m still waiting, and finally mute the phone and set it down.  

I help the guests that are in front of me.  Then the next guests.  Then the next.

She is gone when I get back to the phone.  

I have no idea if she called back, but hopefully, she left a message.  

I’d like to speak to the manager!!!

Hello, thank you for calling the restaurant, how may I help you?

Yes, do you have any reservations for tonight?

I hear Adam’s voice in my head making fun of me, because I’ve asked this question before. Yes, we have reservations. Lots of them.

I say what time would you like to come in?

it’s currently 6:00.

What’s the earliest reservation you have?

I think to myself, I can seat you now if you are in the parking lot, but I say, I can seat 2 people at 6:30?

Do you have anything later?

I say, yes, I can seat 2 people at 7:30?

She replies, you don’t have anything any earlier?

I say no, thinking to myself that if 7:00 was the time you wanted, why didn’t you ask for 7:00.

She tells me that she’ll discuss it with her daughter and call me back.

She called back around 6:30, I could see her name on the caller ID, but I am getting 6:30 reservations sat and can’t answer.

Ask for what you want out of life!