I’d like to speak to the manager!!!

I’ve appreciated all the responses to my question about whether I did the right thing concerning the guy at table 36.  

I reached out to my friend who has helped guide me through the last 9 years. 

She tells me when I’m being a jerk.  

She tells me when I’m being too nice.  

She has helped me figure out how to be the manager I am today.  

On Thursday night I called her to say, hey, what was your thought.  

She had two things to say:

First.

The story I told verbally to her had more nuance than the story I told on the blog.  

This is probably true. 

I like to tell a story as much as I like to write a story.  

But.

Second and most importantly, she said that I needed to stay true to myself.  

She went on to say, it’s great to question your decision because it means you care about doing the right thing and you care about becoming better at your job.  But one of the first things I taught her as an AGM was to trust your gut.  And if your gut tells you something, most likely it’s the right thing to do.

She ended by saying, she wouldn’t like it if I stopped being me.  

I appreciated everything she said.  

And she is right.  In my first week as a GM, I was convinced to hire someone that I knew absolutely in my heart was not going to work out, and three weeks later I fired her.  

Trust your gut.