I’d like to speak to the manager!!!
Tonight, we had guests arrive at 5:00.
They are seated at table #21.
The person who sat them comes back and asks if they can move to another table.
I say yes, they can move to table #31.
The person returns 90 seconds later to say that they want table #12.
Here’s the thing, table #12 is reserved for Chef’s best friend who is visiting from out of town. I’m in the middle of telling the person this when the woman who is being seated appears in the lobby.
She proceeds to tell me she comes all the time and they don’t understand why they can’t have the table just as much as anyone else.
I say, you can sit there but I need the table back by 6:00.
She says of course.
They eat and leave by 6:00.
I look at their reservation history. They’ve eaten at our restaurant 4 times in the last two years. The last time was in May. I’d hardly call that all the time.
And, I’m serious, it’s only a matter of time till I look at someone and say, if you eat here all the time what is my name?