I’d like to speak to the manager!!!

I was on the door tonight.

As is going to be the case for the next 9 months.

The phone rings, I answer and say thank you for calling how may I help you.

There is static on the line so I tell the person that I can’t hear them and hang up.

The phone rings again, I know from caller ID it’s the same person.

She is clear as a bell now.

She says, hi this is Mary, I need to cancel my reservation for Sunday night.

I say great, cancel the reservation, thank her for letting us know and hang up

12 seconds later the phone rings again.

I say, thank you for calling how may I help you.

The woman says, hi this is Mary, I need to cancel my reservation for Sunday night.

I wait.

She repeats herself.

I say, didn’t I just speak with you.

She replies, yes. But I wanted to make sure you cancelled the reservation.

I thanked her again for letting me know and hung up.

I’d like to speak to the manager!!!

I’m really bad at names.  Like really bad.

I’m not much better with faces.

I’ll know I know you, however I won’t remember how I know you.

I don’t take offense when people don’t remember my name.  

What’s funny, is that more times than I can count I’ve been called Kevin.

Hello, is this Kevin?

Hi, Kevin, how was your weekend?

So many times.

I hardly ever correct them and I don’t want to embarrass them.

And I’ve been called worse.  

I know some very excellent Kevins.  

I’d like to speak to the manager!!!

Hello, thank you for calling how may I help you?

I was calling to see if you were open.

Yes, we are.

Will you be open till you standard closing time of 8:30.

Tonight, our last reservation is at 8:00.  

You don’t have any openings?

What do you mean?

You don’t have any open reservations for tonight?

Yes, we have open reservations.  (I have no idea what is going on).  Do you need a reservation for tonight?  

Yes, do you have room for 2?

What time would you like to come in?  

Do you have 6:30?

Yes, I can take 2 people at 6:30.  

How about 7:00?

Yes, I can take 2 people at 7:00.  

Can you take 2 people between 6:30 and 7:00?

Do you mean 6:45?

No, between 6:30 and 7:00?

Uh.  No.  I can only take 2 people at 6:30.  (I’m so lost).

Great, we’ll take it. 

Can I get your phone number starting with the area code?

Yes, it’s 555.555.5555

Is this John Smith?

Yes it is.

Great. You are all set.  2 people at 6:30. 

Thank you….Can I ask a question?

Can you take 3 people at 6:30?

What?

Can you take 3 people at 6:30?

What?

Can you take 3 people at 6:30.  

Uh.  No.  I can’t take 3 people at 6:30.  I can take 3 people at 7:00.

But you can’t take us at 6:30.

I’m sorry, no.  I can’t seat 3 people at 6:30 but I can seat you at 7:00.

Great.  We’ll take it.

All right you are all set.

Can I ask another question?

Yes, is it okay if we come at 7:00 but the third comes late.  Will you seat us or will you make us wait?

What?

Yes, our third is coming from class and won’t get out till around 7:20.  He can’t meet us until 7:30.  

Yes, we can accommodate you and we’ll seat you when you get here.

Great.  Thank you.

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Hello, thank you for calling how may I help you?

Hi, this is John Smith.  I need to change our reservation to 2.  Our third person won’t be able to a make it.

Great, you are all set.

Can we still get the 6:30.

I’m sorry, no, I only have 7:00 for 2 people now.

Are you sure?

Yes, I’m sure.

Thank you.

Thank you!