I’d like to speak to the manager!!!

I get a call around 7:30.  

I answer.

It’s a woman looking for a reservation for 6 people on Sunday.

I give her the options and she says, great.  I’ll take it.  

I ask for her phone number, area code first and start the process.

I’m at the point of confirming when she asks if there is a better time on Saturday.

I can see people walking toward the door and the phone is ringing.

I don’t have time to look at 12 different days for reservations. 

She tells me to answer the phone.

I mute the phone, greet the guests, get them seated. 

She is gone when I get back to the phone. 

She calls back about 15 minutes later.

She tells me she is ready to book.

I get her phone number and am about to confirm, when she stops me and says, “I have a gift card for XYZ resort collection, I assume that I can use that at your restaurant.”

I assure her that she absolutely can NOT use that card at my restaurant.  We are two completely different companies.

This upsets her, and she stops the reservation, and says she’ll have to think about it.

And she hangs ups.

Here is the thing.

I don’t think we are in the yellow pages.

Unless she called information at 411, she must have had access to he internet to find our phone number.

Which means, she could have looked up the company on the gift card.  

Their website lists their restaurants.  We are not on said list.  

In fact, our guests complain that at this particular company’s hotels, we are not listed as a restaurant in town at all, even though we are pretty awesome.  

Needless to say, she did not need to call to ask about her gift card.