I’d like to speak to the manager!!!

Last Wednesday a couple come in because they have a gift card they can’t access.  

I explain that I am on the door, and therefore can’t step away to log in and find the card for them.  

They are more than a little annoyed, almost to the point of being rude.  Unfortunately, I can’t abandon the door to go to my office and look it up.  

I give the woman my email address and ask her to email me a copy of the receipt, that it won’t take long and I’ll email it back to them. I take her number to call just in case I don’t get the email.

Fast forward to Saturday, and no email.  So I call, and speak with her.  I explain that I didn’t get an email, it’s not in my spam folder and ask if she can send it again.

She says she will.

Fast forward to today.

I get in and there is an angry message from her.  

I had a meeting with Chef today, so I didn’t sit down to do messages until around 3:30.  I’m in the process of returning calls when the phone rings.

It’s her again.

She IS PISSED.

I explain that I have yet to get an email from her and ask if she’s sure that she didn’t get the email address wrong.

She then angrily say, I didn’t email it to you.  I texted it to the number you’ve been calling from. 

I explain to her that I am calling from a landline, that it can’t get texts and that she’d have to email it to me if she wanted me to find the card and send it back to her.

She is still angry, but about 4 minutes later the email landed in my box.  I’ll send her the card tomorrow.