I’d like to speak to the manager!!!

Remember a couple of weeks ago, when I wrote about people who tip on the remaining balance of gift card transactions?  

Tonight, I’m at the host stand when a server comes to me and shows me her credit card receipt.  It’s for a $150 dollar check, with a $30 dollar tip.  

She is annoyed.  Pissed.  Disappointed.  

It doesn’t help that we are slower than anticipated so everyone is going to have a sour night.

I apologize for them. 

I look at the reservations for the rest of the night.  She is slated to have one more table.  I ask her if she wants to take a cut and go home.  

She does.  

She is out of the building in about .0005 seconds.  

About an hour later the phone rings.  

A man is on the other line and says, I just had dinner there and when I got home, I realized that I tipped on the credit card receipt based on the amount after I used a gift card.  I don’t think I tipped enough.  

He asks if the server can change the tip amount.

I explain that she is gone for the night, but suggest I get his credit card information, and let her ring in a soda the next day and add the gratuity.

He says of course.

I get his information.  

Thank him for his kindness and hang up.

It’s nice when people do the right thing, when so often they don’t.