I’d like to speak to the manager!!!

By a show of hands, how many of you picked Saturday, January 21, 2023 as the day I’d get yelled at for the first time this year.

Congrats.  You are all winners, baby!!!

End of the first turn. 

A server comes to me and lets me know that table 13 doesn’t have their gift card with them and isn’t taking a no on not being able use it anyway.

I go to the table and before I even say hello, the lady in the middle is at an 11 on a scale of 1 to 10.  She’s having no part of anything I say. 

This is ridiculous.  This is unacceptable.  This is outrageous.  This is ______________.  

I apologize, but let her know that if she emails me a receipt I can look it up for her later tonight or tomorrow.  

This sets her off, and she’s off to the races again.  

I’ve told Adam a couple of times now, that I need a full-time person just to research and find missing gift cards.  No lie, it’s three or four a day.  

We threw it away with the Xmas wrapping paper.  

I entered the phone number wrong.

My phone died and I can no longer access it.

I used an old email address. 

It’s on my kitchen table, can you just look it up for me.  

This is at 7:00 tonight.  There is a line of people in the lobby waiting to be seated. 

I apologize and say to her that I’m sorry that I can’t help tonight.

She finally dismisses me. 

The man sitting to her left, is loudly apologizing for her and has begun to find the whole experience funny.  

He hands me a credit card and says it’s not that big of a deal, all the while SHE keeps yelling at me.

The server processes the credit card and I go the to the lobby.

I always wait in the lobby, so it’s me who gets yelled at and not the host.

She’s of course fired up when she leaves and says, I hope that when you find the gift card tomorrow you are going to refund my money.

I explain that unfortunately that’s not an option.  Once the check is closed, and it has to be closed today, there is no way to change the payment.

She loses it again and storms out.

Meanwhile, her companion lags behind, apologizes again, and wants to know how to get the number and that they’ll just use it next time

I explain the process, say thank you for his being so nice and he shakes my hand and leave.  

Yes.  Saturday, January 21, 2023