I’d like to speak to the manager!!!
The summer people are arriving.
Last night I had to be on the door at 7:00.
My amazing new host who doesn’t work Saturday’s agreed to cover till I got back from the new restaurant.
At 7:00 a couple walks through the door. I greet them and ask if they have a reservation.
They do not.
I ask her to give me a few minutes and I’ll see what I can do.
I’m sure I have a spot for her but I need minute or two to figure it out.
Meanwhile, the lobby is full of people that need to be seated.
I get everyone checked in and start seating people.
10 minutes in the lady gets upset and starts to get annoyed that she hasn’t been sat even though she arrived first. She’s far from polite about it.
She wants to know why she’s not being seated before everyone rude.
I say, I’m sorry. What was the name on your reservation?
She says I’m sorry?
I say what was the name on your reservation?
She says we don’t have a reservation.
And I say, and that’s why these people are being sat first. They made a reservation and I have to make sure I have spot for them first.
She huffed away.
On her way out she stopped to let me know their server turned around their horrible experience at the door.
Hmmm.
I'd Like to Speak to the Manager!!! 