I’d like to speak to the manager!!!

Last night at 6:00 a three top was seated at the bar.

I was in the kitchen, when this happened so I missed their entrance.

The were less than happy to be seated at the bar and they let everyone know it.

Unfortunately, the second turn was packed. No openings at all.

They let everyone know they were unhappy.

They were a pain in the ass to the bartenders. They hated our entire wine list.

Eventually they settled on a super Tuscan and finally ordered dinner.

They left happy.

So happy that they made reservations to sit in the dining room tonight.

They arrived, had dinner, and were uneventful.

I was standing at the end of the bar when they left.

I asked the three of them how dinner was.

I’m asked if I’m the owner.

I explain that I’m the general manager and inquire again about how their dinner was.

They tell me it was lovely. And that they were in last night and liked it so much they came back.

I reply that I know they were in. They had reservations at another restaurant that couldn’t take them after all.

The reply that their is no way I remember.

I say of course I remember, you had the super Tuscan.

The woman in the party is super impressed and tells me so.

She tells me that they had reservations up the street from us, their reservation was list, and they didn’t even apologize. But that it worked out as this was their favorite meal on their trip.

I say that it was our luck that their reservation was lost.

She looks at me and says, what’s your name?

I say Jeff and she exclaims I’ve read about you.

I had a bad review on Wednesday.

I say that’s me.

She says you’re not rude. You’re lovely. Why would they say you’re rude.

I say, because I have to say no to them and they act like toddlers.

The man she is with immediately embraces me and says I LOVE YOU!!!

We talk another ten minutes or say.

They make their leave telling us we’ll see them next year.

When I got home there was a lively review saying Jeff isn’t rude. He could have been nicer and more welcoming.

They like me. They really really like me.