I’d like to speak to the manager!!!
I did something last night I VERY, VERY, VERY rarely do.
I met employees out for a drink.
We were closed for cleaning, and when I checked in on them, they invited me to meet them at a bar for a drink.
I arrived late, and joined them at the bar.
I ordered a boulevardier and he knew what it was and made it excellently.
I hung out with my team, chatted, learned that the bartender and I had mutual friends and talked for a while.
I ordered my employees two more drinks, asked for the check and paid it.
I didn’t pay attention and the bartender was busy when I leaving.
I said my goodbyes and headed home.
About an hour later, my phone rings and it’s a Los Angeles number.
I don’t answer.
A few minutes later, my phone pings and it’s the bartender from the bar, saying that the transaction timed out and my payment didn’t go through.
OH NO!!!
I call him back and he asks if it’s okay to take my credit card number over the phone.
I say of course and give him the number.
I tell him to make sure that he adds the tip that I left in as well.
He says that he doesn’t feel comfortable doing so, because it was his fault the transaction didn’t go through.
I tell him of course you’ll add the tip, it’s not that big of a deal, we are both in the industry and it’s how he makes his money.
He is very gracious. Adds the tip and we say goodbye.
It felt good to do the right thing.