For we need a little Christmas!!!

I’d like to speak to the manager!!!

I was hanging out at the host stand tonight.  My knee is still bothering me and I can stand there, without being too much in the way. 

I’m chatting with my host, and she says that she went to 8 stores looking for a wreath hanger today.

I ask her to repeat herself.

She says, she went to 8 stores looking for a wreath hanger today.

Without hesitation, I say, I HAVE A WREATH HANGER IN MY CAR!!!

She asks me to repeat myself.

I say, I have a wreath hanger in my car.  I put in there last January, when we undecorated at work.  It’s in my backseat.

She says, you have to be fucking kidding me.

I assure her that I am not kidding.

She then says, you aren’t just a general manager, you are a GENERAL MAN!

I laugh and tell her to get my keys when she’s leaving and she can get it, as long as I get it back in January.

She says okay.

Then promptly left without it.

So, if you need a wreath hanger. 

It’s in the back seat of my car. 

Put on your Sunday clothes when you feel down and out!!!

The following is a recent review we got on Yelp about 45 minutes after they dined with us:

I dined here recently with a party of three for on a Sunday, just as they opened for their first seating. The ambiance was fantastic, but the greeting was less than warm. The assistant host was unable to answer our questions and did not to know if they had a coat room or place to hang our jackets. Service would have been acceptable had the price have everything been cut in half. Two of the three steaks we ordered were not to temperature, the filet was over the $160 wagyu was raw. On top of that, they wagyu which claimed to be an A5 was certainly not. The porterhouse which was listed as a 22oz on the menu was less than an inch thick. The backwaiter did not know the seat numbers and auctioned off the food.

I think it was my fault for ordering an “A5 wagyu ribeye” for $160, and I should have known it wouldn’t be what it was claiming. Coming in on a Sunday may have been a mistake as well.

Overall, it was a disappointing experience and for $500, I expected much more. There are many better restaurants just miles away, but if you like steak, you may enjoy the meal.

This was the survey they left us about 15 minutes after they dined with us?

The facility was lovely, the welcome, ok. The service missed on a couple of points and, we were surprised at the wagyu appearance and size and it was undercooked. The filet was over cooked, looking back we may have been served the wrong meals but the sides were correct. When served the meals they were auctioned at the table, again surprised that at this level the waitstaff was not communicating who ordered what. We had food to take home and boxed that ourselves, I expect that is your policy and had to ask for a bag. One of our desserts ordered to share and served with 2 spoons. It was cheesecake, I expected forks and maybe an extra plate. I would say we were underwhelmed.

______________________

I want to be these people.

I want my life to be so perfect, that I have to search for things to complain about.

The less than warm greeting was me telling the guy who arrived first at 4:58 that he couldn’t get a drink at the bar because we had reservations. He huffed and puffed and was seated with the rest of his party at 5:03, when they arrived. We offered to seat him first when he arrived.

There is no assistant host on Sunday. They asked a food runner, who’s in her second week about a coat room. We do not have one.

WE ARE NOT A FINE DINING RESTAURANT.

We are a restaurant that serves fine food, but we don’t operate under the assumption that we will be fine dining. Do we follow steps of service, absolutely. But at no point, are we fine dining.

While we are on the subject, we don’t have back waiters. And I find it suspect that every other table got great service that night, meanwhile your experience was a disaster.

As for your steaks being under/overcooked…it might have been the case, but I assure you the Wagyu was not raw, and even Michelen star restaurants make mistakes. Did you let us know. Did you offer us the chance to make it right?

The Waygu is A5. Yes, it costs less than in Boston/LA/New York City. If we charged what we should to meet the margins expected it would be around $225 and we aren’t sure rural Maine can command that price. However, I assure you that it is indeed A5, and I assure you that you are the first person to complain about the quality. And the porterhouse doesn’t claim to be 22 oz. It’s 20 oz and lets not forget it has a huge bone in the middle of it.

I have no idea what the Sunday remark means. The chef cooks every night. I am there, every night. The staff on Sundays has been with me for almost 2 years.

As for better restaurants in the area. Why, yes. We are surrounded by AMAZING restuarants. You sum it up nicely. If you like steak you may enjoy the meal.

That is so true. Just like if you like Chinese food, then you are more likely to enjoy the Chinese restaurant. If you like seafood, you are more likely to enjoy the seafood restaurant.

As for fine dining, it doesn’t exist in our area. It just doesn’t. You want fine dining steak house service, you need to go to NYC or Boston or LA and I promise you the back waiter might know about coat check, but your steak will NEVER be as good as ours.

And oh, the horror of being served cheesecake with a spoon. The horror. The humanity of it all. All the guests are screaming around here.

Puttin’ on the Ritz!!!

I’d like to speak to the manager!!!

Hi. Thank you for calling The Restaurant, how may I help you.

Hi, I have a reservation there tomorrow night and I was wondering what the dress code was?

We get this questions a lot, but I assure you that it’s quite casual.

So, I can wear jeans.  

Uhm. Yes. It’s casual.  

She realized how silly the question had been and laughed about it.  

Once last summer, I told someone that it was quite formal. White tie and tails only.  

I’m pretty sure that the only restaurant, in the whole state of Maine that is formal, is The Barn across town. And they’ve dropped their jacket requirement, as far as I know.

Are there any formal restaurant in our great state?

New York, New York! It’s a hellavu town!!!

I’d like to speak to the manager!!!

Adam and I went to NYC two weeks ago.  

We try to go once a year. 

We tend to do more than we should.  

And we spend WAY more than we should.  

But as I like to point out to people at work, we aren’t paying for college, braces, a third car, prom, trips abroad, travel sports, video games, laptops, school supplies, and a 2,500 square foot home.  

Cats are cheap. Plus, you they don’t expect to travel with you.

We went to NYC.  

And I missed two days of work.  

And there are people who come in, who wonder where I was two weeks ago, because I’m literally in the building 99% of the time.  

Tonight, a guest asked where I was. And I shared that I was in NYC. 

The following conversation has happened four or five times now.  

WOW. It’s a real shit show down there now.

The crime. The trash on the streets. The closed businesses. The homeless. We were just down there this fall, and it’s horrible. Disgusting. I can’t believe how much it has changed in the last three years.  

And I stand there, wondering, if they were really in NYC.

I lived there for 5 years. Moved away for 3. Then moved back for 6.  

Yes, it has changed.  

But.  

There are has always been trash on the streets. There have always been businesses closing. There has always been homeless people.  

And most of all.

It’s always been disgusting, which is single handedly, why everyone I know that lives there, lives there. 

I can’t speak for everyone, but most everyone I know gravitated to NYC, because they were looking for something. A career. Love. A hiding spot. Sanctuary. Freedom. Life. Safety.  

For me it was all of the above.  

So yes, it has changed.

But so has Maine. And Peoria. And Des Moines. And Tulsa. And Amarillo. And Los Angeles. And Seattle. And little Sadieville, Kentucky.  

And fun fact.  

Yes, a lot of places I used to love are gone. 

But the only real difference I can see in the city, is the addition of the outdoor seating pavilions that small and large restaurants alike have installed.  

Besides, who wants to go to city like NYC and not be a little disgusted. 

Working 9 to 5!!!

I’d like to speak to the manager!!!

There are 2 things I knew as a child. 

  1. I would go to college.  
  2. I would get a job as soon as I could so that I could buy things for myself, that my parents wouldn’t.  

Full disclosure, it really wasn’t–wouldn’t, it was more a couldn’t.  They didn’t have the money to buy the things I wanted.  

It’s funny, looking back at what I spent my first paycheck on.  I bought clothes.  That were in style.  That weren’t from K-mart.  For my friends in Kentucky, I spent my $83 (I remember this) on clothes from McAlpin’s.  My family thought I was deranged.  That’s another story.  

I turned 16 on Sunday, April 12, 1981.  I just learned that on that day, the first NASA Shuttle was launched.  

Two weeks later, I started my first job.  

I was hired to be a dishwasher, at the Day’s Inn Restaurant on Delaplain Road, in Georgetown, Kentucky. Making $3.35 an hour.  

I was fucking stoked. 

I’ll have to post a photo if I can find one.  

I wore white uniform pants, a white uniform shirt, tennis shoes, with a brass name tag.  I was Robert, because they didn’t have a Jeff.  

My shift on the first day started at 4:00.  

I was nervous as fuck. 

And didn’t have a clue what I was doing.

I’d gotten the job, because my Aunt Debbie worked there as a cook, and my parents knew the husband/wife team that managed the hotel and the restaurant.  

I punched the clock.  

And I was off.  

The restaurant closed at 9:00 that night.

At 11:00 I was still washing dishes.  

My parents sat in the dining room, with the manager and my aunt, smoking, while I meticulously, scrubbed every dish spotless.  

I think I finished up around 11:30 that night.  

My parents had been told I was the slowest dishwasher they’d ever hired.  They were going to give me two weeks to figure it out.  And if I didn’t speed up, then I’d need to look for a new job.  

And speed up I did.  

Within six weeks, I was FAST.  

In six months, I was cooking.

In 12 months, I was waiting tables.  

And just shy of 2 years I was fired but these are all stories for another day.

The only thing that matters today, is that I went from the slowest dishwasher to the fastest dishwasher and cemented my career path in hospitality.  

God Save The Queen!!!

I’d like to speak to the manager!!!

Server edition!!!
The following occurred tonight at work.

A four top was sat. Ordered. The food arrived. They ate.

The server seeing that the woman at the table was finished with her dinner, approached the table and tried to clear the her plate. 

At this point the women completely lost her shit. Why you ask? 

Because her plate was being cleared before everyone at the table was finished. She began to yell at the server because it was very rude of the server to take the plate when others at the table were still eating. At some point she, became completely indignant and demanded to see a manager.  

When he arrived, she began again.

By the time I heard all of this the server was crying in the wait station, because of course, the manager sided with the guest. 

Because the guest is always right.  

At some point I guess our new “English” manager explained that this was an English custom that some people were very strict about.

And my comment.

FUCK HER!!!

This is not fine dining. It’s not even close. You are eating a hamburger with French fries using a paper napkin. The mayonnaise you were given is in a plastic ramekin, and you are squirting ketchup directly from the bottle. When you ordered tea, it was Lipton, and the mug wasn’t even on a saucer. And if I were your server you wouldn’t have even get a spoon. You’d have a little cocktail straw.  

Hmmm. The server was being rude????

Once again.

Fuck you

You want to know what’s rude. Going to another country and then proceeding to demand that your customs be followed.  

Fuck you.  

Fuck you.  

Fuck you.  

Seriously.  

You don’t get to be indignant over a 16-dollar cheeseburger. You want fine dining go find fine dining. You want “proper” service, don’t go to high volume restaurant where the server’s job is to get you in and out in as little time as possible. Don’t go to a restaurant where the other 99% of the people want their plates cleared as soon as they finished. The next time you need “proper” service call up the fucking queen and see if she’s available for dinner. 

Oh.

You know what’s really rude?

To yell and berate someone in public.

In the big scheme of things on the rudeness scale.

Clearing your plate early. 1.

Yelling at a server. 100. 

There is no place like home for the holidays!!!

I’d like to speak to the manager!!!

This one is fast and easy.  I have been down a rabbit hole tonight, that I can’t wait to share with all of you…but that day is not today.  

The two-week Christmas celebration in our little town is over.  

As I like to say, businesses do summer numbers with winter staff.  The masses come to town, they spend a lot of money, we all stress out and not one business in a 50-mile radius is sad when it’s over.  

It ended for us tonight around 11:00 when the last two-top left.  

I have to say that I am very glad.

As for me, I have 6 more working days, until we close for a much needed, much deserved winter break. 

Normally, the restaurant is closed for about 2 weeks just for Xmas and New Year’s.  This year we are closed for 23 glorious, GLORIOUS, days. 

The time off will be well spent.  

In the meantime.  

Prelude is OVER!!!

Don’t Cry For Me Argentina!!!

I’d like to speak to the manager!!!

We open our doors religiously every day at 4:50.

Our hours are posted as 5-Close.

But we open early.  

Except today.

Today, was the exception.

Because at 4:55 today, the entire staff.  Owner, Chef, GM, Servers, Bartenders, Cooks, Dishwashers, Hosts, were all gathered around the TV’s in the bar watching Argentina play soccer.

I asked at 4:50 what time Chef wanted to open.

He replied, NOT UNTIL THE GAME IS OVER!!!

It ended at 4:57. Thankfully, Argentina won, because everyone would have been in a bad mood otherwise.

When we opened the doors, everyone came in excited about the outcome of the game.  

It’s exciting stuff.  

3. 2. 1. Buzzer!!!!

I’d like to speak to the manager!!!

One thing I have realized, is that so much of my life truly does revolve around hospitality.  

And I have discovered that there are so MANY stories to share.  

Some fun.  Some painful. Some educational.  Some just are good stories.  

One such story.

In 1992, I was in grad school at the University of Kentucky, getting an MA in theater.  I was in my fourth year there as a grad student.  In a 2- year program.  

Actually, my classwork had been done for 2 years.  I started in 1989, and finished at the end of the 1990-1991 school year.  All I needed to do was write my thesis.  Which didn’t require much.  A one-page paper about something or other.  The degree was production based.  

However, I’d been told my whole life, and I do mean my whole life, that I was a bad writer.  I was embarrassed to turn anything in.  Instead, I kept working in the department as a designer, adjunct, painter, TD, electrician, carpenter, etc. to keep putting it off.  

I’m not exaggerating.  The reason that I had not graduated, on time, was that I was afraid to turn my thesis in.  

My life was such that I work in the theater department during the day, and at night I bartend at the local O’Charley’s restaurant on Nicholasville Road.  I didn’t even ask to be a bartender there.  I applied to be a server, but the they didn’t need servers, they need bartenders.  When they ask if I could do it, I said OF COURSE, how hard could it be.  And presto, poof:  I was a bartender.  

For those not familiar, it’s what a friend used to call a brass and fern restaurant.   Lots of brass to polish at the end of the night, lots of ferns to water at lunch.   Most of the O’Charley’s were located in old Bennigan’s restaurants.  

This particular location, had a busy bar.  Especially Thursday nights which was 10 cent wing night, and all-night happy hour.  2-4-1 on all well drinks and draft beer.  For every beer ordered, I pulled 2.  Sometimes 30 or 40 at a time.  I served Miller Lite and Bud Light in 16oz plastic cups all night long.  These were the only 2 beers we had on tap and fun fact, NO ONE, AND I REPEAT, NO ONE could tell the difference in the 2 draft lines.  Trust me, I tested lots of people on this fact.  

Another fun fact:  My boyfriend at the time, would come in and eat at the bar several times a week.  No one, had any clue that he was my boyfriend.  He’d sit by himself, chatting with me, while I did my bartending thing.    

I digress.

So there I am bartending on the fateful afternoon of March 28, 1994.  

A day that will live in infamy for ANY ONE who was alive and well and living in Central Kentucky that day. 

Picture this:  

The University of Kentucky is ahead 103–102 with 2.1 seconds remaining.  

The energy in the bar is insane.  People are screaming.  They are yelling.  There is no way in hell that Duke can get a ball to the other end of the court and score in 2.1 seconds.  The game is ours. 

Duke called a timeout and drew up the final play where Grant Hill would throw a long pass to Laettner at the opposing foul line. Hill’s 79-foot pass found Laettner at the opposite foul line, and Laettner dribbled once to his right, then turned back to his left and shot a turnaround jumper over Feldhaus just before time expired. The ball swished through the net as the buzzer sounded, giving Duke a 104–103 victory.

There is a moment of silence when things like this happen.  Where you can hear a pin drop.  Where the air in the room stands still.  Everyone stops breathing.  No one’s heart is beating.  

Then there is a collective inhale and all hell breaks loose.

The bar exploded in terror as people began to curse, and shout, and scream their dismay.

A good 50% of the people who are reading this right now, probably experienced this live.

But here is where my experience and your experience probably differ.

About 7.4 seconds after the shot.  About 5.2 seconds after the buzzer.  About 3.6 seconds after the room realized the outcome. 

A whole section of my bar started to scream that Laetner was a f*g.  

A f*gg*t. 

It was not 1 person, or a couple of people.  It was 20 or 30.  Many of them were my co-workers.  

It went on for what seemed like forever.  

I sat there, in my own dismay, but it was no longer about the game.  I no longer cared about the score.  The game.  The outcome.   

Such hatred.  Such outrage.  Such vile, disgusting words.   

Their hatred was so intense.  The hatred, that they’d surely have for me, if they knew that the kid who comes in on Thursday night, for wings, was my boyfriend.

In what was probably less than 30 minutes, the bar was empty.  

I got a clean towel and started putting the room back together.  Wiping up the stale beer from the bar rail.  Filling my ice wells for the evening.  Re-stocking liquor.  Emptied a bus tub.  I closed all the checks.  

An hour later, it was just me and a server. 

The game was over.  

The score was not in our favor.

The score was not in my favor.  

 A day that would live in infamy.