I’d like to speak to the manager!

I’ve worked for a lot of restaurnts in my restaurant career. A LOT!

My best count if my memory serves me correctly, which is doubtful these days, is 24.

During those experiences, I worked for some amazing people. I also worked for some assholes.

Keith was an asshole.

Karen was an asshole.

Mike C. was an asshole.

Christine was an asshole.

Eddie was an asshole.

David was an asshole.

Mike S. was an asshole.

When I first started managing I decided that I would emulate the manager’s I’d had who were great. And do the opposite of the manager’s I’d had who were assholes.

I’ve already listed the managers who were assholes. The managers who were great.

Danny.

A different Karen.

Reggie.

Buddie.

Deborah.

Mary.

Follow the good ones. Deny the bad ones.

This week I posted a New Times Article about the chef at the world’s greatest restaurant. NOMA. He had defied all odds, and created something very special. The restaurant was amazing and set the gold standard.

However, the chef, Rene Redzepi, set the gold standard in EVIL. He not only verbally and emotionally abused his team. He physically abused them as well. He’d punch, slap, and hit his team with items, when he decided they had failed him in some way.

I’d love to say that I didn’t understand, but when you are getting experience in the world’s greatest restaurant you turn the other cheek.

Fuck, when you are getting experience in Maine’s best restaurants you turn the other cheek. Trust me I know. Been there done that.

One of the weirdest situations ever, was at Rafferty’s on Nicholasville Road in Lexington. The General Manager’s name was Karen and she was a beast. When you think of the hospitality industry you think of people who are hospitable. She was anything but.

The Saturday, before I quit without notice, around 6:30, she started to yell for all of the staff to meet her in the walk-in. Screaming at the top of her lungs. We all jammed into the small space. It was about 20 of us. Bartenders, servers, etc. There was no one on the floor at this point.

She began to tell us all the ways we were horrible at our jobs. This went on for a good 10 minutes before she told us that if we couldn’t go out there and do a better job then perhaps we should start looking for another job.

And out we went. I knew at the time it was a shit show, and I quit the following week.

Looking back, if I had to do it over, I’d have asked her if she as general manager wasn’t the problem if her entire staff was dropping the ball. The fish rots from the head back and she was the fish head.

In NYC, I had a manager who hated me for no reason. I requested time off to go on vacation. My request, was for the end of one schedule and the first day of the next schedule. She honored my request, but a week later scheduled me on the day I was traveling home.

I called and told the management team that I would not be there as I was traveling. When I showed up for work, for my next shift, she asked to see me, to tell me that I was going to be suspended without pay for missing my shift.

I said okay. The next day I met with the GM and dropped the word harassment about 17 times. By the time I was finished, I was not only not suspended, I was guaranteed quality shifts for the next month. PS. I got her transferred to a different restaurant but that’s another story.

When I worked in Kennebunkport (this deserves its own post) I reported an owner for inappropriate behavior and the next thing I knew I was being reprimanded in the corporate office for a whole host of things that weren’t true. When I documented my experience for HR, I was asked to change the facts so they wouldn’t get in trouble with the owner.

When I worked at David’s, I was once accused of being as bad at my job as the air traffic controllers who caused the plane crash in DC with the helicopter. My restaurant manager, walked out of the meeting, and I still am still amazed at how horribly I was treated. Fun fact, when I started working for him and employee of Adam’s told him I’d last a month as his reputation was known for being someone who was volatile and mean.

The truth is, there is still a belief that hospitality workers have no rights. They should tolerate the abuse. They should tolerate the hatred. They should tolerate the insanity. Because they aren’t as important as the owners, the chefs, the bosses.

I can’t say that I’m perfect. There are things that I’ve said that embarrassed me. BUT I have never verbally assaulted an employee. I’ve never treated my staff without respect.

In the meantime, the backlash at the chef at Noma shows how the times are changing. These horrible people are a dying breed. They have outlasted their usefulness. And hopefully will be a thing of the past very soon.

In the meantime. I ask myself what Mike, David, Karen and Christine would do. Then I do the opposite. Because I’d never want to be known as the asshole boss.