I’d like to speak to the manager!!!
It’s the day after Labor Day!!!
I met two employees at a bar tonight for a post cleaning cocktail and the bartender said, “Cheers to local’s summer!” It’s the time of year when you begin to see the winter locals come out of hibernation.
They are splotchy white, from lack of sunshine, as they’ve been hiding in their homes, counting down the days to Labor Day when it’s safe to come out into the light.
It’s a miracle of miracle every year when we get to the date.
Trust me, we MUST have the summer. It’s how, my staff pays their rent in January.
It’s how the restaurant pays its labor in the depths of the winter.
As manager’s we preach to our staff, save your pennies, because Winter IS coming.
Although, since Covid, winter has not been as deserted as before. There are still people in town. There are more people traveling north. There are just more people in general. So it’s not as bleak as it was in 2013, when I had January nights, with a bartender and two servers, and we did 4 guests. 2 two tops.
And you must never, ever close early.
My restaurants were closed today for cleaning. Twice a year, we shut down and power wash the shit out of everything. Every nook and cranny gets a wipe down, or a coat of paint. We’ll finish up tomorrow, have a staff meeting, and reopen on Thursday.
You could sense a difference in the team today as everyone was happy and fun. We had the music pumping and most everyone was in a good mood.
We now turn to cruise ship season and leaf peeper season.
These are NOT the same people who vacation in the summer. It takes money to summer in Maine. Hotels are upwards of 600+ dollars, even more if you have a view.
The people we get now, are retirees, and families, who come to Maine to see the leaves change and enjoy the cooler weather.
Speaking of cooler weather, it dropped to 48 last night in Portland.
We still have the a/c on.
We also start to get a plethora of cruise ships and tour buses. These are 100% retirees, who have come to Maine to see the leaves. They come off the ship and buses and go to the closest restaurant selling chowder and lobster rolls for the cheapest price. We are a little bit too far away from the wharfs to see them, but occasionally they venture up to us. They are in a hurry, and are not known for tipping. When I worked in KPT during the teens we saw them, and because we didn’t offer them a discount they often didn’t stay.
Oh. And they need the whole process to take less than 30 minutes.
The whole point of this post is to say, we made it to Labor Day.
I 100% guarantee you every hospitality worker in Portland has had this conversation in the last two days.
I guarantee you.
It’s a conquest every year.
Like passing the bar exam.
Like killing the Night King.
Like melting the Wicked Witch.
Like pulling the sword from the stone?
Like finding the Holy Grail.
Like winning gold at the Olympics.
It’s that.
Without the fame and fortune.
I'd Like to Speak to the Manager!!! 