The first weekend of Prelude is in the books!

Whew!

Tonight went off without a hitch. For the most part.

Last night we had five ladies asked to see me on their way out. They were unhappy with their burgers. They were dry and not very flavorful.

I said all the appropriate things. Thank you for sharing. I’ll speak to the chef about it. I wish you’d let me know sooner.

I checked in with the server who assured me they’d never said anything.

I also inquired as to how they were cooked. Medium well, and well done. And I found out from the chef later that all of them were ordered with no sauce or sauce on the side.

No wonder they were dry.

Tonight we had another instance of a foursome who were angry they were seated at a high top. They insisted they be moved to one of the five short tables that were opened.

As always I explained that they’d booked a high top. I could not give a short table to them and disappoint someone who made the short table reservation.

She doubled down at this point. It was not her fault. It was our fault. She’d called dozens of times and been told several times that they’d be moved to a short table.

I asked her to be more specific.

She’d called and left messages and no one returned her calls. When she finally spoke to someone they assured her if something opened up we’d move her.

At this point I explained that every message that gets left is returned. By me. I also assured her that since I returned the calls I would have never promised to do something IF things changed.

She continued to double down.

I finally interrupted and explained that the only table we had for them was the one they’d been shown to. I told her to let us know what she decided.

They stayed. And had a wonderful time.

They couldn’t help telling their server how horrible I was.

The other thing that happened last night was that two different groups made reservations for two tables of four.

For the life of me I can’t understand why they don’t call the restaurant for help. It says on the reservation site to call the restaurant for parties of six or more. It’s not complicated.

They could have called, gotten an 8 top reservation and everyone would have been happy.

I’ll end by saying I got several compliments about how I moved around the dining room, how I helped and how I really owned the space. It’s always nice to hear.

I also got several compliments on the staff as a whole because of how they worked together. Helped each other. And seemed to be enjoying their jobs.

We have a great staff!