We sell gift cards.

As does every other restaurant in America.

We sell traditional plastic cards that are processed through our Point of Sale.

We do not sell cards over the phone then mail them out. Our POS has an online gift card feature. You can buy the card then have the information emailed to your friend. Or you can print it out and physically give it to them.

On Thursday night a woman called and she was very angry. She had printed her gift card and it the printer had printed it “sloppy.” I have no idea what she meant, but she called to let me know this was my fault.

She wanted me to fix the file over the phone so it wouldn’t print sloppy.

I had no idea what the problem was. The print is plain but not sloppy. There are no graphics. Essentially our name, the amount, the GC number.

She kept demanding I fix it.

Then she demanded I send her a new one.

I kept trying to explain that neither choice was in my power.

Finally she got completely angry and said if I didn’t fix the problem she’d never come to our restaurant again.

I apologized and again said I couldn’t fix it.

She finally ended the call.

For the life of me I can’t understand people who don’t follow the instructions on our reservation site and call the restaurant for larger party reservations.

Tonight a woman called to see if her two five top reservations can be seated together. Also they are four tops now.

The truth is we could have seated them together.

But.

It would have meant that two servers would have lost four covers each. And a server who was already going to get more than her co workers would get 8 additional covers.

Plus. You caused us to lose reservations today if we give your two tables away because I told people all day we were full.

And all of this!

I repeat.

All of this could have been avoided if they’d just called.

Also.

They made the reservation almost two months ago. There would have been availability but alas they decided not sitting with their family as a whole superseded just calling.

I’ll never understand it.