I spoke to the manager!!!
Yes. I did. I actually asked to speak to the manager!!!
Adam and I had a reservation at 5:30 for dinner tonight. The only reason Adam wanted to go there, was because last year, when we dined there the mashed potatoes, and chocolate cake were some of the best he’d ever had. He wanted to relive that.
However, the rest of the meal last year was less than stellar. The service was weird. It started fine, but at some point, the server got annoyed with us, and basically treated us like crap from then on. The timing of the food was weird. Our second course came before we were ready for it, then we waited almost 30 minutes for our main course. When it did arrive the mashed potatoes were cold. Not like they had been plated 15 minutes early. Cold as in, they’d been in the walk-in and just pulled out. When we finally got the warm potatoes, as I said, they were great. But the meal was just weird.
So tonight.
We arrived and were seated at 5:20 for our 5:30 reservation.
We get situated and start looking over the menu. A server assistant comes by and offers water, and we ask for tap. Then after a longer time than it should have been our server arrives. Guess who. The same server we had last year. And it’s awkward from the word go. It’s like we were being waited on by a high school student. She’s asking us about our show, but asking kind of weird questions. It’s clear she knows nothing about the theater world, which is fine, but she keeps asking more and more questions, then responding with no idea what she’s talking about.
At this point, we discuss leaving. This is not the experience we want to have, and it’s not going to be cheap. However, we don’t want to be those people, and really, once we’ve ordered it will be fine.
Finally, she asks if she can take our drink order. And we ask for two minutes. This was a mistake because it’s another five or so minutes before she comes back. When she comes back she asks for our drink order. Adam orders a Kettle One martini, dirty with regular olives. He specifies regular olives. I order a Bulliet Rye Manhattan, not the one on the menu, but a regular Manhattan. We also order our meal. Shrimp cocktail to start. Two apps to share after that. And we’ll split an entrée. She walks away and by now we have decided it will be fine.
Then at least seven or eight minutes go by and she reappears to say that they don’t have Bulliet Rye, and gives me other choices. I choose Michter’s. She disappears again. 90 seconds later our shrimp cocktail lands on the tables.
No sign of the drinks.
And we wait. And wait. And wait. And wait. And wait.
Finally, a runner appears with our drinks. My Manhattan doesn’t look like a Manhattan, but I’ll make it work. BUT. There are three blue cheese olives in Adam’s martini. Neither Adam nor myself like blue cheese. In fact, we both kind of hate it. So he asks for the martini to be remade.
Did I mention that the shrimp cocktail is on the table. We are waiting for our drinks before we eat.
And we wait. And wait. And wait. And wait. And wait. And wait.
During this wait we are discussing whether we want to stay. As I mentioned its going to be an expensive meal. It hasn’t started well. And we’ve been there for a bit and we still don’t have our drinks.
It’s about this time the martini arrives and I look at my watch. It’s 6:05. We’ve been in the restaurant for 45 minutes and we’ve just gotten our drinks.
I look at him and say let’s go. We don’t want to make a seen, but we’ve decided we’ll walk down the street, have a cheeseburger, then get a drink at The Rum House before the show. He wants to pay for what we’ve gotten even though we haven’t eaten or drunk anything. I push back but I’m over ruled. The server comes by and he explains that we are going to call it a night and would like our check for the things we’ve gotten.
The server walks away.
And we wait. And wait. And wait. And wait. And wait.
Finally, I’ve had enough. I go to the host stand and ask if we can please pay our check. The host looks at me like I’m crazy. Then the server appears and hands me the check. I give her my card and she goes away. At which point I turn to the host and ask him if he can tell me what time I was sat. He looks at me and smirks and says, “You were seated when you arrived and requested to be seated.” I’m not having that so I say, “Yes, and you have a machine at your finger tips, that will tell you exactly what time we were seated at said table.”
He pushes a lot of buttons, and I can assure you, it takes not one button pushing. The counter is on your name; it will tell you. He says you were seated at 5:20. And I say, yes, it’s been 45 minutes and we’ve just gotten our drinks. And NOW, I would like to speak to a manager!!!
I wasn’t angry during any of this. Just annoyed.
But get this.
We wait. And wait. And wait. And wait. And wait.
Finally, she appears, just as the server arrives back with my credit card.
I explain that we are leaving, why were are leaving, and she says, I’ll give you my card next time you want to come in let me know and I’ll make sure you have a different experience. I say, we don’t live here and she say’s well let me get a card for you anyway.
By now Adam has arrived, and we wait, and wait, and wait.
Fun fact: Carry your cards on you.
She brings the card. We leave.
We paid 100 bucks for food we didn’t eat or drink. The manager was nice, but if it had been me, I’d have insisted that the guest not pay anything. I’d have immediately cancelled the charge. And I would have made a bigger effort to apologize.
Then we walked to Joe Allen. Got right in, and 15 minutes from the time we left the first restaurant, we had drinks in hand, and our appetizer had just been delivered.
We really didn’t want to be those people, but it was clear we were not going to get the experience we wanted and sitting there was just going to annoy us even more. So we left.
I'd Like to Speak to the Manager!!! 