You’re responsible!
You’re the one to blame!
It’s your fault!

Here is a question for everyone.

How should a restaurant respond when the following happens:

Tonight a guest ordered yucca fries.

She clearly said she wanted yucca fries.

The server ordered yucca fries.

Yucca fries were delivered to the table.

At which point, the guest says, what’s this? I can’t eat this! I wanted plain yucca fries.

At no time did she mention that she wanted her order modified.

She ordered. We brought her exactly what she ordered. But it was not what she wanted.

Do we get her a new one?

Do we charge her for the first one?

What should be our response?

Why should it cost us for her mistake?

Along the same line a guest ordered our featured dessert tonight. She took 1 bite and declared that this was not what she thought it was going to be. She sent it back and ordered a bread pudding instead.

The same questions apply!

Thoughts?