We sell gift cards.

As does every other restaurant in America.

We sell traditional plastic cards that are processed through our Point of Sale.

We do not sell cards over the phone then mail them out. Our POS has an online gift card feature. You can buy the card then have the information emailed to your friend. Or you can print it out and physically give it to them.

On Thursday night a woman called and she was very angry. She had printed her gift card and it the printer had printed it “sloppy.” I have no idea what she meant, but she called to let me know this was my fault.

She wanted me to fix the file over the phone so it wouldn’t print sloppy.

I had no idea what the problem was. The print is plain but not sloppy. There are no graphics. Essentially our name, the amount, the GC number.

She kept demanding I fix it.

Then she demanded I send her a new one.

I kept trying to explain that neither choice was in my power.

Finally she got completely angry and said if I didn’t fix the problem she’d never come to our restaurant again.

I apologized and again said I couldn’t fix it.

She finally ended the call.