We have lots and lots and lots of regulars.

They all have their requests and needs.

Four of our regulars were in tonight. They had been seated about 10 minutes when their server appeared. Without even asking what she wanted I went to our wine storage, pulled a bottle out and handed it to her.

The back story.

We have a good wine list. With a price range from moderate to expensive. Our printed list is included on our drink menu. Because the list is shared with other items space is tight. On the list some things were abbreviated, and in a couple of places they were more than abbreviated.

In one particular case, the name and description were abbreviated and part of the name is missing. This happens to be the wine these regulars order. They order it by asking for the name not listed on the menu. This confuses the server.

But my favorite part, is that they think they are ordering a wine that’s reserved for them. That’s not on the menu. When they order it, they tell the server to have me get it as I know where it’s kept.

I always swear the server to secrecy. Just let them know that of course I knew where it was.

They leave happy. The server looks like a hero. They think I’m better at my job than I am.

It’s a win win for everyone.