I’d like to speak to the manager!!!

Last week I took a reservation tonight for 5:45. They wanted 6:00 but I said no. I actually tried to get them earlier but the insisted they couldn’t make it.

Fast forward to tonight.

The hosts for the 6 top reservation arrived at 5:05.

40 minutes early.

They wanted to sit at the bar but there were no seats.

Then they realized they knew folks at the bar and they tried to order drinks through them.

No go. My team knows better.

They instead stand in the way talking to their friends at the bar.

Finally they move to the lobby where they give my host team a hard time about getting seated early.

The host finally seats them.

Then I discover what happened.

I give my team my speach about not rewarding bad behavior. I also let them know that this foreshadowing of things to come.

Lastly, I remind them that it’s my job to be the asshole.

Just reply.

I’ll get my manager for you!

Fun fact: Google is not a companies website.

Two things have happened in the last week.

Someone showed up at 8:50 for dinner recently. We turned them away. The insisted that our website said we are open till 9:00.

Our website has said we are open 5:00 till close since last October.

Tonight a gentleman came in and asked for a menu. He then asked to order take out. He got upset when he was told we don’t do take out.

He then asked to speak to the manager. Me.

I assured him in fact that we do not do take out.

He insisted our website said we did. Then showed me the google page on his phone.

I assured him that wasn’t our website. Which only made him more upset.

Yes I know we can update the information. But fir some reason it’s proven more difficult than it should be.

Meanwhile.

No.