I’d like to speak to the manager!!!

Last week I took a reservation tonight for 5:45. They wanted 6:00 but I said no. I actually tried to get them earlier but the insisted they couldn’t make it.

Fast forward to tonight.

The hosts for the 6 top reservation arrived at 5:05.

40 minutes early.

They wanted to sit at the bar but there were no seats.

Then they realized they knew folks at the bar and they tried to order drinks through them.

No go. My team knows better.

They instead stand in the way talking to their friends at the bar.

Finally they move to the lobby where they give my host team a hard time about getting seated early.

The host finally seats them.

Then I discover what happened.

I give my team my speach about not rewarding bad behavior. I also let them know that this foreshadowing of things to come.

Lastly, I remind them that it’s my job to be the asshole.

Just reply.

I’ll get my manager for you!