Several weeks ago I turned off the ability to make reservations through Google. They didn’t allow messaging. There were 6 steps to making the reservation and every day someone showed up without a reservation they thought they had.

This was not a problem in the winter. In summer it caused me to get yelled at more times than I can count.

Tonight someone came in with what they thought was a reservation they made weeks ago.

They got indignant and pulled out their phone. They show us a text.

A text that says this is your reservation code. This is NOT a confirmation of your reservation.

Luckily we had a seat for them.

But still.

The text this is not a reservation.