I’d like to speak to the manager!!!

Yesterday I charged around 30 people $25 per person for their missed reservations.

The phone lit up with in 30 seconds.

People insisting that it wasn’t fair.

You’re right.

It wasn’t fair to not show up for your reservation.

Fun fact.

I can’t reverse the charge.

The only recourse is to contact their credit card.

Today a woman called and I spoke with her.

She had cancelled around 3:30.

She insisted that I definitely had time to fill the slot.

I assured her that was not the case. We’d turned people away all day.

She insisted it wasn’t her fault. It was the cost of doing business.

I said, you’re absolutely right and we are covering some of that cost.

She told me she’d never return if we didn’t reverse the charge and that it was a bad business practice.

I assured her that was her choice but that I would not and could not reverse the charge.

Whoops.

Another man called twelve times tonight wanting to speak with me.

He even left a message at 10:45 tonight.

He cancelled a reservation for six. Then rebooked for 4. How would I know he did that. We held a table for 6. Staffed for a table of 6. Turned people away based on a table for six.

Sorry. Not sorry.

I’d like to speak to the manager!!!

Tonight a server comes to me to tell me of a situation.

A table ordered a bottle of bubbles.

Server gets the bottle. Presents it to the table.

They confirm it’s the bottle they ordered. She opens it and pours.

30 minutes later they call her over to tell her it’s the wrong bottle. The ordered the 375. Not the 750.

Seriously.

You didn’t realize that when she presented it to you.

Seriously.

The bottle you requested is tiny.

I am pissed.

The server is new. She insists it was her fault. She wants to pay.

I assure her I can deal with it but she says no.

But fuck that.

They knew what they were doing.

I’d like to speak to the manager.

We were busy tonight. The 7th most revenue ever.

I answer the phone around 3:45.

It’s a regular looking for a reservation.

I have space. I book them.

Then.

They insist on a specific server.

Hahaha.

I laugh.

The floor plan is mapped out for the night.

They’d have needed to call two weeks ago to get that.

They are not happy.

I don’t apologize but explain it’s too late in the day to remedy it.

They arrive.

And are seated.

And they are assholes to their server.

There is nothing worse than approaching a table knowing that you were not their first choice.

They were a pain from start to finish.

That is all.