I’d like to speak to the manager!!!

Anyone remember 2 months ago, at the beginning of the summer when a French Canadian told me to go fuck myself because he couldn’t be seated as a 12 top, after they made 3 four top reservations.

Remember how they shouted at me about how bad of a manager, person, human being I was, because I wouldn’t allow them to sit together.

Remember?

If not…

https://id-like-to-speak-to-the-manager.com/2022/06/28/

When they left that night they were shouting that they’d never be back.

And as always, that is never the case.

Today, chef comes in and shows me a message we got on Instagram messenger.

I check both Facebook and Instagram, but not till I get home at the end of the night.

The messages says, Hello, I was part of the group that we have a conflict at your place in June. We are in maine now and would really enjoy your place again. We are open to have a talk with you and resolve this conflict with you. We are 7 and would like to enjoy this beautiful place again. Im avaible when you want.

The text is a copy and paste. English is not his first language. But that’s not the point.

First, he’s chosen a social media platform to reach out to us. To quote Chef, that is not the way to go about communicating with us about the situation.

Second, I thought you weren’t coming back to the best restaurant in town?

Chef reached out to our social media guy, although any of us could have responded and had him say: Hi! Please, call the restaurant and talk to Jeff our general manager. Thanks!

He responded a few hours later saying: Hello, thank you for you answer but we had the conflict with Jeff so im ambarassed to talk to him.

My first instinct was to tell him to go fuck himself.

However, my manager instinct says to reach out on social media and say, hi, this is Jeff, I’m willing to hear what you have to say.

But also I’d like to just say, hey dude. Actions have consequences. Guess what your consecquence is? Burger King out by the highway.

So.

I’d love to get your take on what I should do?

Take the high road?

Or tell him to have a nice day.