writing

New Kid In Town

/ fightmasterwrites / Leave a comment

I’d like to speak to the manager!!!

I haven’t written publicly in a while.  

Privately I’m 30,000 words into a novel about…well something.  

However, I do miss writing for an audience.  Actually, I miss it a lot.  

I have a million ideas.  Seriously.  If I was more motivated.  More driven.  More focused.  I’d have probably already signed a trillion-dollar book deal.  Or at least have published a pamphlet I leave on people’s cars.  I enjoy it a lot.  

So to back up, on Sunday, I worked a very long shift.  And I mean very long.  It was very busy.  It was crazy. We are at the end of restaurant week and to be honest, it’s been a great help to an otherwise boring spring.  

When I came upstairs from the office at 4:00 to check in on the staff, make sure the doors were open and inspect the dining room Cher was playing on the speakers.  I smiled to myself.  Who doesn’t love Cher.  Although, it did make me remember that my 23 year old host from Norway has no idea who Cher is but that’s another story.  

As the night started at 4:00, the music continued.  I learned that the station was a Cher station on Pandora.  The music continued and as it did, the songs I knew continued.  One right after another.  And every song that played had a story.  Dolly, Journey, Billy, The Bee Gee’s, even Elvis.  

My young host and servers were all hanging out waiting for the night to begin and as the songs played I kept them entertained with a story about each one.  And is always the case, I thought to myself, this would be a great writing exercise.  Sharing music stories with all of you.  

This is the first.  It might be my last and only one.  But it IS my first. 

New Kid in Town:  Eagles.  1976/1977. 

For me it’s January 1977. 

It’s snowing.  It’s been snowing for 12 months.  

We missed the last day of school before Christmas break, which was supposed to be the day of our Christmas party.  It’s now the middle of January.  It’s still snowing.  It’s been almost a month, and we have still not been back to school.  For almost 8 days we didn’t leave our house.  Our road, Carrick Road, has not been plowed in a week.  Our yard, stretches out for a 100-yards, even though, 50 feet from our house, it’s supposed to drop 5 feet to the road.  It is snowy.  

When the plows finally clear a one lane path, my parents need to go back to work.  I’m in 6th grade and my mom the worrier won’t let my brother and I stay home by ourselves.  

On the first day of clear roads, we get up at 6:30, get dressed and by 7:00 are on our way to Lexington with our parents.  We’ll stay at my mom’s office with her, while my dad goes to his job.  

It is snowing.  Hard.  The snow in the headlights looks like a scene from some space movie.  There is snow on both sides of the road.  My father has both hands tight on the steering wheel.  He is hunched over, paying attention.  You can tell he knows it’s his job to drive, to get us to our destination in one piece.    

A song plays on the radio station WLAP, 630 am.  New Kid In Town by the Eagles.   The song wraps up and a DJ tells us about the weather.  The news.  They continue to talk as my dad slowly maneuvers the slippery roads in his pick up truck

There is no talking. 

We drive.    

My mother lights another cigarette, she hates traveling in the snow.  She will smoke non-stop until we arrive at her office. 

After what seems like 6 hours we finally arrive in Lexington on Newtown Pike.  The roads clear.  There is a collective sigh of relief as the worst of our trip is behind us.  Finally, we arrive at 200 Cox Street.  A tile and carpet subcontracting building.  

We have made it alive.  My mother is happy.  

We get out of the truck, and climb the icy concrete steps to the cold aluminum sided building she works in. She unlocks the door.  We are the only ones there.  She flips on the over head fluorescent lights and turns on the heat.  There is no plumbing in her office so they keep the heat off when no one is there.  It’s about 4* and won’t be warm till around the time we eat lunch. 

She is a bookkeeper.  She has been a bookkeeper for years.  She started this job, working for my uncle three years ago.  Her office is wood paneled, covered in maps.  There are sample books of carpet and tile everywhere.  The walls, the “art”, the maps on the all are all yellowed from years of smoking in the office.  The office smells of damp cold air and cigarette smoke.  

My brother and I will spend the day here.  I’m 11 but my mother doesn’t trust my brother and I to spend the day alone at home.  We will go to her office every day.  We sit on the floor if anyone else is there, as she only has one chair and it’s hers.  There are two offices behind hers is occupied by the man who runs the business.  The back office, the owner of the company, I haven’t seen in weeks.  We get settled and we countdown the 8 hours wait until we can go home again.  This pattern repeats itself, every day till the second week of February.

I wander around the office.  Looking at calendars.  A map of Lexington.  The blueprints of a school they have been hired to carpet and tile.  I go through drawers.  I open boxes.  It’s 8:45 and I’m bored out of my mind.    My one consolation is that I can read.  Once I figure out where to plant myself, I’ll pull out a book and get settled.  

Today I am reading a book called Today I Am a Ham.  I love reading.  It’s saved me from my life more times than I can count.  

My mom turns on her radio, pours a cup of coffee, lights a cigarette and starts to work.  I can hear the sound of the adding machine and typewriter.  The phone rings, Good Morning, L. Standafer Company.  My mother has a phone voice.  She is a different person when she answers the phone.  Calm.  Kind.  Relaxed.   Not at all how she talks to us.   

She answers the questions.  Takes notes.  Say’s goodbye and hangs up.  She goes back to work.  

I wander around the building.  Into the warehouse, which is not heated.  I can see my breath as I walk around looking at rolls of carpet and boxes of tiles.  I eventually find myself in her boss’s office.  It is filled with blueprints.  Even to this day, I’ve been fascinated by floor plans.  I look through them, thinking one day I might like to be an architect. 

I seat myself in her boss’s empty chair. I pretend to be the boss, picking up the phone.  Opening and shutting drawers.  Finally, I pull out my book to read.  The time goes by faster when I am reading.  I open the book to the first page.   I’m a little old for it, but I had it at home and it’s been a favorite for years.  I read, and read, and read, and read, and read.  I start to get drowsy. I close my eyes for a second, and I’m asleep.  

When I open my eyes, it’s time for lunch.  We eat boloney sandwiches, with potato chips and dessert is a Little Debbie oatmeal pie.  After lunch the day repeats itself, with my mom answering the phone, me reading and my brother doing who knows what. 

At 4:30 my father arrives, to start the drive back home.  It’s as treacherous as the morning drive.  

Everyday for 6 weeks I hear the song New Kid In Town.  And to this day, when it plays, I can see myself squeezed in to the middle of the pick up truck, listening to the lyrics, followed by the news on WLAP.  

I have a love hate relationship with this song.  It’s a lovely song, but the music, the lyrics, take me back to the winter of 1977 and my long trek to the 200 Cox Street.  

September 11th Remembered

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When I rolled over and looked at the clock it was 6:45 a.m.  I didn’t need to be out of bed for two more hours. I adjusted the pillows, pulled the blanket over my head and willed myself back to sleep. After another 45 minutes of this I gave up. Jet lag is a bitch. I’d flown home from Barcelona two days earlier and in spite of my trying I was not going back to sleep. I was wide awake and I didn’t need to be at work until at least 9:00. I crawled to the end of the bed, switched on my computer and checked the weather. It was going to be a perfect day, and since it was clear that I was not going back to sleep, I might as well get it started.

At 8:15 a.m. I locked the door of my apartment and headed out into the day. My commute to work was insane. It required me to walk one city block to the south, and one half block to the east. Even after stopping at the grocery store for milk, cereal, and cream for my coffee, I was at work by 8:30. I unlocked the door, turned on the lights, started my computer and then performed the most important task of the day, making coffee. While the coffee was brewing, I sorted through the mail that had collected over the three weeks I’d been in Europe on a “business” trip. Finally, the coffee pot was full and I poured a bowl of Kellogg’s Raisin Bran (it’s funny the things you remember), filled my coffee cup and planted myself at my desk. The time was 8:45 a.m. 

I took a sip of my coffee. I dipped my spoon into the bowl and as I took the first bite of cereal my desk moved about six inches. I had no idea what had happened. I sat there. I rolled my chair to the window, opened the window. My office was on the 25th floor of a non-descript office building. It had no view but if I leaned out the window about a foot,  I had a clear view of the World Trade Center 4 blocks up the street. 

I leaned out the window and gasped as I realized that the North Tower of the World Trade Center was on fire. Think Towering Inferno fire. There were flames shooting into the air. I was stunned. I ran down the hall to the office next to ours and shouted, the World Trade Tower is on fire! The women from that office ran to my office and we all stared out the windows. By now it looked as if there were a ticker tape parade occurring. The air was filled with 8.5 x 11 sheets of white paper floating through the sky.  

I immediately picked up the phone and called home. My mother is a worrier.  She is from a long line of worriers.  Even though NYC is a huge place, if it happens here, it happens on my block. In this particular instance she was right. She and my father had visited NYC in May from Lexington, KY and she was VERY aware of my location. She picked up the phone on the second ring. This was a habit from years of working as a bookkeeper. She NEVER answered the phone on the first ring. She was cheery, I suspect because she thought I was calling to wish her a happy birthday. Yes, September 11th is her birthday. Instead, I said, “I have no idea what’s going on, but the World Trade Center is on fire. I’m fine, but I wanted to let you know before you saw the news and got scared. I’ll keep you posted on what’s going on here.” 

I had barely replaced the receiver when the phone rang. It was my boss. He was calling to check on me. He told me a small plane had crashed into the WTC and reports were differing on what had happened. I assured him I was fine. He told me he would see me later in the morning and we hung up. I turned, stuck my head out the window again and looked back up the street just in time to see the top of the South Tower explode.

It is 9:03 a.m.

I had no idea what was happening. I did not have a TV or radio in my office and the online sources couldn’t tell me any more than I knew first hand. My boss called back and said that it is now being reported that it was two passenger jets that crashed into the buildings and that from all accounts it is a terrorist attack. I assure him once again that I’m fine. He tells me that he’ll see me later. I’m staring out the window at the fires when a voice comes over the PA system telling us our office building is being evacuated. I immediately call him back and tell him what is happening. I also tell him that since I have to leave the building I might try and work my way closer to see what’s really going on. He tells me to be careful and I hang up once again. By this time the announcement has been made several more times that there is a mandatory evacuation for our office building.

I grab my cell phone, lock the door, and head downstairs. My cereal and coffee are still on my desk. My computer is still on. The lights are still on. There was no doubt I would be back to the office in just a short while. I start the trek down the stairs from the 25th floor as the elevators had been turned off.   The stairwell was filled with people, calmly headed to the lobby.  At this time, things seemed calmer than they were about to be.  

The scene on the street is utter chaos. There are people everywhere. All of the office buildings are evacuating. No one knows what’s going on. People are pushing to get closer. People are pushing to get out of the mess. I start down the street toward the World Trade Center, fully wanting to get closer to see what is happening. By the time I get to the corner of my street, I give up and go home. There are too many people and it’s clear that I’m not getting anywhere near the action.

I get to my apartment, unlock the door, turn on the TV and FINALLY start piecing together the puzzle. Two passenger jets have crashed into the buildings. The idea that this was a freak accident has passed and now there are reports that it was a terrorist attack. I sit on my couch watching the TV in utter disbelief. My phone rings. It’s my mom wanting to know if I’m okay. I tell her that my office building has been evacuated and that I’ve gone home. I assure her that I’m fine.

My phone rings again. It’s my best friend Michelle. She wants to know if I’m okay. I assure her that I am. 

I’m sitting on my couch talking to her as the first tower begins to fall. 

The entire event is surreal. I am chatting with a good friend, while watching this horrible event happen on TV, all of this being accompanied by a tremor of around 2.3 on the Richter scale. My entire apartment was shaking. And just as soon as it started it was over. I was still sitting on my couch, on the phone, still watching TV.  Neither of us is speaking. The awe of the devastation we’d just witnessed is overwhelming.

I realize the air is filled with debris. I go to the window just in time to see the huge billowing smoke that is so often shown in the news footage. My apartment had three 10-foot tall windows facing the street. As I stood watching, the beautiful day with perfect blue skies was obliterated and replaced with the blackness of night created by the smoke and debris. 

I hear loud shouting in the hallway. I open the door to find 10 or 12 people covered in soot. They had been chased down the street by the cloud of smoke and had run into my building. The doorman is letting them use the vacant apartment across the hall to clean themselves. I gather up towels and wash cloths for them to use. 

Looking back, I’m amazed that I still had phone service. Both my cell and land lines continued to function. My phone continues to ring and ring. My boss. My parents. Michelle. Friends from around the country. I’m talking to Michelle again when the second tower falls.

The apartment shakes harder this time. Things falls. What little light that is left of the day is gone. 

My apartment is completely dark. 

I hear silence.  

The sirens have stopped.

The horns have stopped.  

The sounds of New York have stopped.  

There is absolute quiet.

Unlike anything you’ve ever experienced. 

There is a complete lack of sound. This is not our city. New York is always noisy.  There are always horns, and sirens and people yelling.  

There is always sound.  

This is the complete opposite of that.

I sat there speechless.  

Within minutes Mayor Giuliani issued a full evacuation of lower Manhattan. 

It’s 11:00.

I call my mom and tell her that I’m evacuating and that I will call her when I can. 

I call my boss and tell him that I am fine and that I’m evacuating. 

I call Michelle and assure her that I’m fine. 

I grab a backpack and fill it.  

There is little thought of what I need, or how long I will be gone.  

As I leave my building the sky is blue again.  The perfect blue sky of an early autumn day.  Deeper than a summer blue.  Not a cloud to be seen.

I cross the street and pass someone handing out face masks. I take on. 

I put it on and start to walk north and east toward city hall and the Brooklyn Bridge. 

My walk out of lower Manhattan still gives me chills.

There are tens of 1,000’s upon 1,000’s of people moving in mass. 

And again the sound of silence.  

No one is talking. 

There are no cell phones. No sirens. No helicopters. No planes. 

Just the silent movement of people in shock moving toward what they hope will be sanity.

I am forced north with the sea of people not knowing where I was going. I had no plan. I walked. Once I passed Canal Street it occurred to me that with the mass destruction that had just occurred surely there would be a need for volunteers. 

Although I really didn’t care for the Salvation Army’s politics, I thought it would be a good place to start, so I kept heading north, finally getting to the Salvation Army building on 14th street. There were 50 or 60 people there, and we were all told the same thing, you have to go through training to volunteer. 

I exit the building, lost again. 

I was on 14th street and remembered that St. Vincent’s hospital was just up the street. I could go there and see if they needed any help. 

I get within a block and a half of the hospital and find myself in a sea of people all hoping to do the same. There were people as far as the eye could see and they have all had the same thought: Be Helpful. They were there to give blood and volunteer. 

While I was standing there, I hear my phone ring. It was my friend Stacy, who was in town on business. She told me that she was at her hotel and that I could spend the night there if I needed a place to stay.  

Stacy was staying on the Upper West Side. At this point all traffic in Manhattan had been halted. The only way to get anywhere, would be to walk. I began my trek north and spent the next several hours walking to her hotel. 

When I got there, I was hoping they knew more than I knew. At this point, the news stations know very little.  We planted ourselves in front of the TV and didn’t move for what seemed like hours. At some point, we realized that none of us had eaten all day.  We go downstairs into the street.  There were no cars, not taxis, no buses.  In both directions, the street was empy. 

We stand in the middle of Madison Avenue, looking north and south and there are no cars to be seen.

We discovered a restaurant that was open. We ate dinner in silence. Not really sure at this point what was happening, or what to expect.   

I don’t return home for three days. 

When I do attempt to go home it was an adventure to say the least.  

It’s approaching 7:00 p.m..  The sun is setting.  The city is getting dark.  

I got to my first military checkpoint at Canal Street. I explained that I lived in the financial district and that I needed to get home to get more clothes etc. They wanted to see ID. Unfortunately, my driver’s license did not have my current address on it. Luckily, I had a prescription bottle in my back pack and they allowed me to pass. I passed through seven or eight more checkpoints before I got to my apartment building. 

It was dark. There was no electricity. No phone. No water. The entire apartment smelled as though it had been on fire for days. There was a fine dust of soot over everything. The windows were covered as well.  I did not want to stay there long.

As I exited my building, I asked one of the guards on my corner if there was a place in the area to volunteer. He told me that there was a few blocks from away. 

I head that way. People are everywhere. Volunteers were preparing food. Rescue crews on break. I asked about ten people what I could do to help before someone said to me, “You want to help. Go find bread. It doesn’t matter if it’s fucking hot dog buns. Find bread.” 

And that’s what I did. 

I walked several blocks north to a “real” grocery store and I bought all the bread they had. About 150 dollars’ worth. When I got back, the guy that had told me to get bread was in awe. I spent the rest of the afternoon making food, cleaning tables, etc. 

Around 10:00 p.m. they asked if I wanted to go to the site and help at St. Paul’s Chapel. I said that I would.

For those not in NYC, St. Paul’s Chapel is the oldest church in the city. The rear of the church faced the east side of the World Trade Center. It survived. Not even a broken window. It is believed that the large sycamore tree in the graveyard behind the church shielded it from destruction. 

I get to the church around midnight. The next eight hours were long and grueling. It was an endless parade of rescue workers coming in to rest, sleep, pray. Watching these people come in and spend as little as fifteen minutes resting before they went back to work was moving, it’s easy to understand why so many of them face post-traumatic stress disorder today. 

They were worked tirelessly at a job that would prove to be futile.

I spent the night making coffee, emptying trash and trying to be as quiet as I could. There were people everywhere, sleeping on the floor, in the pews, anywhere with a spare inch of floor. 

Once or twice, I wandered outside to look up the street. The air was thick with the smell of smoke and debris. There were huge industrial lights lighting the area where the two buildings once stood. 

It was breathtaking and overwhelming to see.  To think that less than a month ago I’d stood in the area between the buildings and basked in the peacefulness the square provided. At night there were very few people in that part of town and for me it was a quiet place to sit and think undisturbed.  It was me getting close to nature in a concrete city of 8 million people.  

Places like that in New York City are few and far between. 

Now.  It was a mound of destruction that words will never describe. 

Around 10:00 the next morning, I was shuttled back to the volunteer center and I said goodbye to everyone, and started my trek back up town. 

I can’t begin to describe how I felt that morning, once again walking north. 

It was three weeks before I returned home for good.

Jeff at the Psychiatrist, a three-part mini opera

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I’d like to speak to the manager!!!

Once upon a time.

Way back before the internet. Before cell phones. Almost before electricity.

I was an asshole.

A raging, giant, not forgettable asshole.

I can hear all of you who know me now saying, well that tracks.

Seriously, I was.

I was once fired by an assistant principal from a lighting gig because I told him to close the fucking door.

I’ll tell that story another day.

I once threw a watch at a boyfriend, and broke the glass in our French doors.

Another day.

I once ripped up a photograph of a boyfriend’s childhood home, because he pissed me off.

Another day.

I once threw a tray, with four ice tea glasses filled with ice tea, at a manager. (He deserved it).

Another day.

I once rudely told a classmate of mine that he was off key, making fun of his song, because you know, that’s who I was.

Another day.

I once called a cousin a backwoods country fuck.

Another day. (This one might have been warranted, but probably not).

I have a few stories that I’m just too embarrassed to share with you.

But don’t you worry, these stories keep me awake at night several times a year.

Sometimes, I even took pride in being an asshole. Telling actors what I thought of their performances. Telling co-workers how bad they were. Telling family members what I thought of them.

I’m sure there are people in my current life that would assure you that I have not changed.

They are probably a little right.

Truth be told, the one thing that changed for me. That led me away from a life of assholery.

Was being medicated.

April 20, 2001.

I know this, because I started a new journal on the morning after my first dose of the medicine.

The journal was specific. It was detailed. The days that followed, I wrote about the pain and suffering. But it also detailed the changes that followed after I started the medicine.

I bring all of this up, because last night, going through a box, I found said journal.

And I read through it.

I don’t recognize the person who wrote in the journal. Not at all.

The pain. The suffering. The longing to be better.

I don’t recognize the person, but I remember writing the posts.

I don’t remember the pain, but I remember writing about it.

It’s been almost 25 years since I started taking the meds.

I went off of them once in 2012, ruined Thanksgiving, and swore to Adam, I’d never do that again.

Another day.

As I read through the journal, I put it in the trash pile. Along with a bunch of other stuff.

Luckily, the trash was full, and I was too lazy to change it so I kept the whole pile. I put it back in my office.

Today, I decided not to throw the journal away, as there is a whole story there to tell.

When I started taking the medicine, I also started seeing my psychiatrist for the therapy. He didn’t take insurance. He had a fancy 5th Avenue office. And it was a whole bunch of money each month. And more than any money I’ve ever spent on cars, tuition, vacation, this money changed my life.

I didn’t stop being an asshole overnight. But slowly, over the years it waned. And I became a better person. And more than not being an asshole, I learned to like the person that I’d become. After close to 50 years of really kind of hating myself, I realized that there was good guy in there all along.

I sometimes think that the reason I survived my asshole years is because along the way I found people who could see me for who I wanted to be and not who I was currently being. People who never gave up on me. Who knew that I’d find my way.

I had a few who didn’t make it. They gave up. Walked away. Decided it wasn’t worth the effort.

Looking back, I’m not sure I blame them, but for those that waited it out, I’m very thankful.

I’ve been lucky enough to let most of the people who stuck it out know how much I appreciate them. To others, there are amends to be made, eventually.

I tell people in my life now, that I don’t argue well. I listen to what’s being said, and I think about it. I’m great at responding in the shower 6 hours later.

It’s not that I don’t argue well. It’s just that if I say what comes to mind in the moment, I have to say I’m sorry later. So, I don’t speak. I shut down, to quote a few people. Listen to what the person is saying, then respond later. In a thoughtful, well-crafted way.

This can be frustrating to someone who is pushing for a response, but I prefer this to having to say I’m sorry later.

In the meantime, I take my medicine.

I think before I speak.

I breathe.

And the writing from the last three years has helped immensely. Should I share my deepest darkest secrets? I say absolutely.

The biggest gift I was ever given, was learning that I was not alone. That there are others who suffer from my diagnosis. There are people out there who are assholes that don’t want to be assholes. They want to be kind and giving and understanding.

So, I share my crap, so the friends I have on Facebook, and my friends who read my blog, will know that they’re not alone, and that there is hope.

I’ll end by saying, if you are struggling–seek help. Seek it everywhere. It might take a while for the right person to come along. I sought help for the first time in 1995. I didn’t find a solution until 2001. I saw a dozen therapists. At least four different psychiatrists. In fact, the doctor, who changed my life, was recommended by a guy I went out with three or four times.

He changed my life.

Keep looking. If you don’t connect. Try someone else. Try someone else. Someone else.

Just don’t give up.

The solution is out there.

If I could do it, then you can do it.

One man may seem incompetent, another not make sense, while others look like quite waste of company expense. They need a brother’s leadership, so, please don’t do them in. Remember mediocrity is not a mortal sin.

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I’d like to speak to the manager!!!

Management is hard.  

That’s what my friend Laura says to me, over and over and over.  

She was my first AGM when I became a manager!

She tells me often that management is hard.  

She is not wrong.  

I had the same conversation today with my front of house manager.  

I always thought the hard part would be knowing the job.  

How to do financials. 

How to manage labor.  

How to make sure the needs of the restaurant were met, like ordering trash bags, and paying the rent. 

Turns out that’s the easy part. 

The hard part is managing people.

The personalities.  

All different.  

Not unlike teaching.  

Who needs a hug? 

Who needs a scolding? 

Who needs to be sent home to breathe.  

Who needs a cheeseburger. 

Thinking back to ALLLLL of the manager’s I’ve had in my life, and it’s been a lot, there is a lot I’ve learned along the way.  

My first manager was a friend of my parents.

She fired me for being insubordinate.  

To her daughter.  

My next manager, chain smoked like a chimney.  Was about five feet tall.  Weighed about 80 pounds.  And was a firecracker.

She put up with no shit.  I followed her from the Georgetown Wendy’s to the North Park Wendy’s.  I stopped working for her when my car died and I could no longer get to Lexington.  

I always joke that when I got hired to be a restaurant GM, I sat down and said who do I want to be like. 

The name that came to mind was Mike Cook from Daryl’s restaurant in Lexington.  

Cookie.  

He was horrible

First question when you got to work was what kind of mood is Cookie in?  If he was in a bad mood, everyone was in a bad mood.  If he was in a good mood.  Everyone was in a good mood.  

He was one of the worst manager’s I ever had, because you never, ever knew who you were getting.   

And that I’ve spent the last 13 summers asking myself what would Cookie do, and then did the opposite. 

For all of my faults as a manager, the one thing that I don’t do is take out my personal mood out on my staff.  If I’m depressed?  If I’m mad about something?  I don’t yell at them.   I put a smile on my face and keep it to myself. 

Last summer, was the first time, I developed crack in my facade.

I had employees who could see the pain.  They helped as much as they could, but to no avail.  

In the past though I’ve had lots of good, and lots of bad manager.  

I’ve had managers who played with my schedule.  

I asked for 10 days off at the Hard Rock.  

The 10th day fell on the beginning of the next schedule.  

I went away on my trip, and didn’t show up for day 10 because why would I be scheduled.  

I was told I was being fired for a no call – no show.  

It took about 10 minutes in the GM’s office dropping the word harassment, and discrimination 17 times, for that decision to be reversed.  

The manager who played with my schedule was transferred about 6 weeks later because of me.  

While I’m on the subject of the Hard Rock, two of the best GM’s I ever worked with were there.  Great attitude.  Fair treatment.  Listened.  Cared.  Treated the staff like gold.  

Back to the subject.  

Managing is hard.  

Managing restaurants is especially hard.  

And it’s truly not for the feint of heart.  

I’ve learned a lot over the past 14 summers.  

Do I still fuck up?

Of course.

Back in 2014 I made a rule for myself.  

If I snap at an employee… 

I buy them a beer at the end of the shift.  

Not literally.

Because that would be illegal.

What I do, is take 20 dollars out of my pocket and give it the employee, to buy themselves a beer after work.  

And I ALWAYS apologize. 

ALWAYS

I usually only have a couple of occurrences a year.  

I won’t tag her in the post, but one of my favorite employees of my GM days, was a girl who hosted for me.  

We butted heads a lot. 

She gave her notice at the end of the third summer, in a letter to my boss.  

She gave him all the reasons that she hated me and that was the reason she was quitting.  

Fast forward six months, and she is working in a restaurant, in another state, and she texts me to say that she was sorry.  

She was wrong about me. 

After working in a restaurant, with actual bad management, she realized that I was quite fair in my expectations.  Was pretty clear in what I wanted.  

And wasn’t so bad after all. 

Since then, she has finished her degree, has two kids and I love watching her grow from 8 states away.    

She is not the only person to share the same sentiments with me.   

To end the story, she was the last customer I spoke to on October 29, 2017 the night before we all lost our jobs.  She was in town visiting and had come to the restaurant to see me.  She sat at seat 51 at the Front Bar and we chatted.  

She left.

I went home.  

The next day when I got to work, the locks were being changed and yellow envelopes were being handed out.

I was told, it’s just business.  

It’s not personal.  

But that’s another story.    

I’m not scared to be seen, I make no apologies, this is me

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I’d like to speak to the manager!!!

Gay Pride Edition!

A friend posted my favorite clip from the TV show True Blood today.

You can view it here: https://www.youtube.com/watch?v=H7l-VVxCLo8

Whenever I see things like this, it reminds me of the decades of my life spent in the service industry.

This one brought back a very specific memory.

In the mid 90’s, I worked at an Italian restaurant, and I use the word Italian loosely, called The Italian Oven. My ex-boyfriend, Jim got me the job there, after I may or may not have walked out of a job at O’Charley’s, after a substitute manager, filling in for a pregnant manager I loved, yelled at me.

I find myself at The Italian Oven. It has black and white checkered plastic table cloths. The table cloths are covered with white craft paper. When you approach the table, you introduce yourself by name and write your name upside down in crayon on the table cloth. It never ceased to WOW the audience.

Fun fact. It takes about 22 seconds to learn to do this when your name only has 3 different letters.

It was a wood fired restaurant, that served mostly pizzas, calzones, and pastas. The food was remarkably not bad, and it’s where I learned to love tiramisu. We had a beer and liquor license and were very busy most nights. I made a comfortable living there, and had a good time most nights.

It’s funny, that I only remember a couple of people from there, so it didn’t make a huge impact on me, and I remember no one’s name but Jim’s.

What I do remember, is that one Saturday afternoon, toward the end of the lunch rush, a table of five arrives, and are seated in the far back right corner of the restaurant.

The server approaches the table.

I don’t remember his name. I can see his face. I can hear his voice. And he was fun to work with.

The one thing that I do remember is that he was gay. Undeniably gay.

The kind of gay, that when he opened his mouth, a purse fell out.

(We said these things back in the 80’s and 90’s).

He was also kind, and lovely, and the best server in the restaurant.

If I remember correctly, he was the person who trained me.

He approaches the table, introduces himself, writes his name on the table, and is responded to with the following:

You gay?

What?

Are you gay?

What?

We don’t want no gay person waiting on us, get us a new server!!!

I’m in the kitchen with a couple of other servers, and the very straight, very redneck, very religious manager who was on duty. We’ll pretend his name is Robert, which I think it was.

He says, Hey Robert, table 43 has told me they need a new server, because and I quote, they don’t want no gay server waiting on them.

They may have used the “f” word. I don’t remember.

Robert wants to know if he heard them correctly.

He is assured that he heard them loud and clear.

Robert says, I’ll be right back.

He might as well have said, hold my beer.

He goes to the table and says, excuse me, I hear that you have a problem with your server?

They reply, yeah we don’t want no gay person waiting on us.

Robert says, well I don’t know what to tell you all my servers are gay.

They question him.

He says, yes, we only hire gay servers here.

They then ask, if he can wait on them.

He replies, well yes, I can wait on you. I do wait tables from time to time, but I’m gay too, so I don’t know what to tell you.

They hem and haw and eventually realize what is happening.

He says, if you don’t mind a queer manager waiting on you, I’ll be glad to get you some food.

Instead, they gather their belongings and leave.

And I’ve never been happier to work for a redneck, conservative, Christian manager.

I’m calm, I’m calm, I’m perfectly calm!

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I’d like to speak to the manager!!!

Gay Pride Edition!

Our queer little show closed tonight.

In case you weren’t paying attention, it’s a group of lesbians, who perform skits and songs as drag kings. I’ve had a couple of friends say they were expecting a something along the lines of a drag queen show. This isn’t anything like that.

It’s a full two-hour show. Filled with scenes about irreverent things that we shouldn’t find funny but we do. Think Book of Mormon with drag queens. They walk right up to the line, but never cross it. In fact, we have lots of discussions about whether it’s cool to say or do things. Conversations about consent, audience response, and whether it’s funny or just crude. Sometimes it’s both.

This show, also had two dance groups with us. Friends of the family so to speak. It was a lot of fun, lighting their pieces as I haven’t lit dance in a long time. I was able to do a lot with the 60 or so instruments in the air. I got lucky with the plot from the last group, as we don’t hang and move very little. We change some color and hope for the best.

Tonight’s performance was a little tricky for me.

I started to have a panic attack just as the show started.

For absolutely no reason.

My heart was racing. My hands were shaking. I was a little out of it.

It’s tricky to push buttons on a light board with your left hand, when it already shakes. Oh, and I’m right handed, but that hand was running sound. Add to that, the effects of a panic attack and my hand was insane. So insane that at the end of the first number I hit the go button twice. I was ahead a cue. Then I went back. Then I tried to figure out where we were with the scene change, and as I’m doing that, the curtain opens with work light. Then I hit the button again, and did it twice again. Finally, we were in the right cue, at the right place, and the rest of the light cues for the act were better than ever. But my heart was till racing.

The light cues were correct.

But I get the video ready to play for the end of the act number, hit play and the video starts. It has about 30 seconds of black with just music. I undouse at the end the 30 seconds and there is no video. And I have no idea why it’s not playing. The person on stage is supposed to be lit by the video. She is in static. The music is playing. I’m sitting there hyperventilating.

Finally, about 90 seconds into it, I fade the music. Bring up the house lights and say, motherfucker!!!

One of the kings comes up to the booth, and we hit play and motherfucker, it worked just like it should have. There was absolutely nothing that I did wrong.

We ended up showing the video at the beginning of Act 2, which I think worked better.

The audience was very forgiving, my friends were very forgiving. Adam came up at intermission and gave me a hug. Then the stage manager came up and gave me a hug. The kings gave me a hug.

The anxiety was gone. Act 2 went off without a hitch.

After the show, much of the cast and friends gathered outside the theater before we moved on to the cast party. A very dear woman come up to me and said are you Jeff? I said that I was, and she began to thank me for my work on the show, telling me how much she loved the direction and the lighting. I thanked her profusely, but to be honest, I was embarrassed. In all my days lighting shows, no one has ever approached me that enthusiastically about my work. A complete stranger at that.

By the time I got the cast party, just like in high school, except all the gays, lesbians, and trans folks were out of the closet, and there was booze. Lots and lots of booze, I felt great.

It felt good.

So good that I told them all that we should go ahead and book the theater for November. Let’s do an election day show, the weekend before.

Let’s see if I can convince them of this.

I do hope it’s not another 9 years.

If I loved you, time and again, I would try to say, all I’d want you to know.

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I’d like to speak to the manager!!!

Gay pride edition!

I am teaching high school in Cincinnati.

Everyone knows I’m gay.

At the beginning of my third year of teaching, I’m sitting in my office and the phone rings.

I pick it up and there is a woman crying on the other end of the phone.

Through her tears, I make out that she is upset because her son has just told her, he is gay.

Backstory.

The son is not my student. His brother is. I know the mom very well. Her son, in my class, is a great student.

I get her calmed down and she explains what happened.

That morning, before he left for school, there is a discussion, and he tells her he is gay.

She is a very devout Christian, and this message has upset her.

The first thing I say, is how did you respond. Did you say anything that you can’t take back. Did you kick him out of the house.

She had not. He knew she was upset, but he also knew that she loved him.

He left, and she called me.

She wanted to know what to do.

I assured her that if she wasn’t cruel, didn’t kick him out, and didn’t tell him she didn’t love him the rest could be fixed.

We talked for about 30 minutes.

I told her he would be fine.

I told her she would be fine.

I explained that this was probably as hard for him as it was for her.

She was also worried about his health and I assured her that as long as she made sure he was educated he’d be fine there.

I told her about PLAG. The organization for the parents of LGBTQ kids. I explained how to find them. How to reach out. I encouraged her, to go to the group and ask for advice/help/support.

At the end of the call, I assured her that all she had to do was love him. The rest would be figured out.

I have not spoken to the mother in a while. But my student and I are connected on Facebook. Last I knew, his brother was married and had two kids.

Sounds like he’s doing okay.

I hope his mother is as well.

At the shrine of friendship, never say die. Let the wine of friendship never run dry

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I’d like to speak to the manager!!!

I wrote the body of this post in May of 2021. It was only posted on Facebook. I’ve been trying to find it for a year now, and it finally popped up in my memories.

About three months before my writing career really kicked off, I’d just opened a new restaurant, something I’m on the fence about ever doing again.

We opened about 10 days before the mask mandate was lifted, along with the need for spacing tables for safety.

In fact, someone called the police on us because they felt that we were seating people too close. Life in the time of Covid.

The opening was a success.

We went from 0 to 100 in about 14 days. Business couldn’t have been better. We were short staffed. I only had one manager, me. And it was a zoo. But we were making money, and that was what counted.

Now for the post from 2021.

My new restaurant just finished week three.

It’s a very big success and we are doing quite well. Through continuous conversations with guests, it often comes up that I moved from NYC, and in a previous life I was a theatrical lighting designer.

A pretty good one at that.

I’m often asked how I got from designing lights to restaurant manager.

Well.

Fun fact.

In grad school, while obtaining my MFA at the University of California, San Diego, one of the best theatre schools in the country, I ran a very successful bar out of my office.

I hosted happy hour every Friday for two years, from 4:00 to close.

Which was sometimes 5:00. But more often 1:00 or 2:00 am. And at least a couple of times, the sun was coming up when we all wrapped up the evening.

I’d often open up for days that were stressful, when we needed a little boost to get through the long days and nights. My mentor Chris Parry, would sneak down on Tuesdays and ask for a gin and tonic.

My regulars included classmates, and unofficially our staff and professors who always pretended they weren’t there. Including the chair of the program.

We also had alumni, guest artists, friends, and strangers.

The crowd could be two people if everyone was in rehearsal.

Sometimes it didn’t even include me if I was teching a show.

Sometimes there might be 30 plus people.

We also had glass bar ware and nothing but top shelf booze.

Bombay Sapphire was our gin of choice. Just ask Sarah EC Maines?

We were also known to deliver at least once during tech. Usually during a 10 out of 12. (A 10 out 12 is when you rehearse a show, with the entire team, including actors for 10 hours in a 12 hour block of time).

We’d take orders and bring all the designers and stage managers their favorites.

It’s also because of these deliveries I now drink bourbon. I got sick during tech for my thesis show, and my classmates kept my Diet Coke cup spiked with bourbon as I couldn’t talk and felt like shit. It got me through 8 days of tech and the show looked great.

I also managed to keep the inventory stocked and the fridge full by charging just two dollars per drink. We had an honor system and house accounts for those of us who ran short at the end of the month.

I was a just as proud of doing this as I was the design work I produced while a student.

When I graduated, my cocktail hour was as much a part of my legacy as my design work.

On the day of graduation, I had a cooler stashed off stage. There were about 25 people who graduated in the department graduation. As we were presented our fake diplomas, we were offered the chance to say a few words.

As long as we kept it short.

I started my speech by saying that I’d spent countless hours, and thousands of dollars to be here today, so I’m going to go a little over my time limit. I spoke for about 15 minutes with bullet points on a piece of paper. This was before I-phones so there is no recording, but I was told it was a good speech.

At the beginning of the speech, my friends Tom and Anjee, pulled the cooler out, and together, we distributed Coronas to all the graduates and professors.

At the end of my speech, I popped the top off my own Corona and toasted the team. I was nearly in tears when I finished.

I miss doing design work.

But I like my life in Maine more.

I’ve said a million times that my studies in California made me the person I am today.

My patience.

My ability to see the big picture.

My ability to deal with different types of people.

My ability to know just how much to dim the lights for dinner. And explaining to owners that they indeed needed to spend money on lights that produced amber light AND NOT fluorescent white light.

My ability to not to stab someone in the eye with a fork.

My ability to train new staff.

All of this is an extension of UCSD.

While I haven’t designed lights in a hot minute, my three years were life changing.

So, a big shout out to Mark Maltby for not shutting me down!

And know that I’m forever grateful for my time in California.

And that’s how I went from being a lighting designer to being a general manager.

I posted this, three years ago, and got a few comments. I want to include it in my archives, so that when I write my book it can be included.

And.

I am doing a show in a week. The first since 2014. Small. But I’ll write about that separately.

Maybe it’s not the moon at all, I hear Spike Lee’s shooting down the street

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I’d like to speak to the manager!!!

I was just starting to write a post about work tonight, when there was a knock on the front door.

It’s 10:00. AT NIGHT.

NO ONE knocks on our door at 10:00 at night.

It takes a second for it to register what is actually happening.

I think for a second that Adam has knocked something on the floor.

Adam is asleep on the couch as I get up to answer the door.

I discover that it’s our next-door neighbor Jill.

She apologizes, says she saw the TV on and us sitting in the living room.

We don’t have blinds on our windows. We sit in a fish bowl. She clearly could see we were awake.

She very excitedly says, you have to come outside and look at the sky. You can see the Northern Lights. She goes on saying it’s never this far south and as a Mainer has never seen them before.

Adam gets up and we both go outside.

It a clear night, it’s cold, and the sky is beautiful.

Our neighbors from next door, and diagonally across the street are standing in the street.

It takes a few minutes, but you can see streaks of light across the sky.

It was not the beautiful greens and amber that you see in photos but there is definitely light pulsing through the sky.

We stood outside for about 20 minutes until we both were freezing.

Have I mentioned that the heat is still on in our house on the 9th day of May?

It was very moving and beautiful.

I’m going to go back out while Adam is showering for bed.

I’ll keep you posted on what I see.

Tell me this feeling lasts till forever…

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I’d like to speak to the manager!!!

I was awake at 2:30 this morning.

Which is a new thing, as I’ve been sleeping better than ever for the past three months or so. Seems a new job, new me, new car, new knee makes a difference in my life.

Why was I awake at 2:30 this morning?

Because I was consumed with things I can write about, that have nothing to do with the day to day service of my current restaurant.

Over the past month, I’ve created a list of potential topics.

Currently I have 287.

That’s after, spending 30 minutes last night, just brainstorming.

At 2:30 in the morning.

At some point I put my phone down and fell asleep.

I wonder if my writing friends of whom I have a lot, find themselves awake in the middle of the night, creating stories.

And it’s true, I have lots of friends who write and are published authors. Plays, Novels, Poems. Movies, etc. Some on the NY Times best seller. Some with Emmy’s. Some self-published. Some produced playwrights.

Some who do what I do and write for fun.

Long story short, its sometime hard to turn it off, when my brain gets going.

It’s also a lot more fun than it used to be, because those were stress posts. These are fun stories of my past. First jobs. Worst jobs? Great jobs? Embarrassing jobs.

So much fun.

Meanwhile.

I need to start writing 12 posts a day, so that I can get ahead of my list.

Now.

I need to get home.

I’m tired and tomorrow is Valentine’s Day.

We are busy. And it’s all 2-tops.

I’ve got to come in early, and create a new floor plan with all the tables pulled apart, just enough so that couples don’t yell at me.

I’ll wrap up my post by saying, if you get a pedicure the Sunday before Valentine’s Day, you have to wait because every girl in America is doing the same thing. And they charge you premium pricing.

It was my first since my knee surgery and my toes looked live hooves. I tipped her ten million dollars.